Using CRM scripting I've succesfully managed to use the Email and Message class. Hovever I've havent yet figured a method of translating template variables to actual values, if I want to use an existing reply template.
I guess it have something to to with parsing the relevant data for the ticket, customer etc., but I'm struggeling with getting it to work. Or I could manually analyze the body of the reply template, but that seems a bit tedious.
Any out there with some ideas?
I'm developing on SO8.0SR4.