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View chat statistics in SuperOffice

Uppdaterad på 13. okt 2021

You can view general statistics on all chat sessions or statistics on a particular chat. In this how-to guide, you’ll learn how to view chat statistics in SuperOffice.

The chat statistics can be used to improve the overall communication and agents’ performance, as well as shorten the response time.

Follow the step-by-step guide below to learn how to view the chat statistics: 

  • View chat statistics

Chat Dashboard tab shows different statistics on incoming chatsIn the Chat Dashboard tab, you have a section showing the statistics of incoming chats