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Reply with reply templates

Uppdaterad på 13. dec 2021

A reply template provides the basis for a customised response to a customer. Using reply templates saves time, and they can be tailored to the precise situation.

When you reply to a customer you can choose which reply template you wish to add to the message field. You can then edit the text and add or remove attachments.

GIF on how to use reply templates to reply to a requestAdd a reply template to your answer in the Messages tab

 

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