Hi, after upgrading to the newly released 8.1 - what determines if the Chat option is available in the Navigator menu of WebAdmin? I don't have the option.
Is it controlled by the license? Or a setting in web.config?
It is controlled by the license.
I am a bit on thin ice here, but I think that if you have a buy license, you need to go to the user in web admin and check "Chat" under the licenses.
If you have a subscription license, it should automatically be assigned.
This is a mistery. In SuperOffice 8.1 release, Chat should be available in Web Admin for all. (No feature toggle needed)
Please send me an email with:
after digging around some more it seems like the underlying is because there is no row in crm7.modulelicense for 'chat'.
This is from my colleagues environment. He had a 8.0 SR5, which was updgraded to 8.0 SR6, and then now to 8.1. The upgrade was done using ServerSetup.exe (not DBSetup.exe).
The Serialnumber is 1010000006, so just a demo database.
The versionnumber is "SuperOffice NetServer 8.1 Release (Build: Release81_C-2017.10.17-03)"
Checking crm7.modulelicense there are no rows where moduleName = '%chat%'
Checking crm7.productversion there are several dictionarysteps where codeName = '%chat%'.
Erik, I've sent you some screenshots with basically the same info as above.
So, the question is, why are the rows missing from crm7.modulelicense?
Stian André, there is no Chat-license on a user. I've checked both in my colleagues database where chat doesn't work, and in my own demoenvironment where chat does work.
in the case of the demo-serialnumber 1010000006:- the issue is that 1010000006 cannot read new licenses- it gets its licenses once! and will never be updated
In other words - you cannot upgrade a 1010000006-db from 8.0 to 8.1 - and get Chat
The solution is to install 8.1 fresh (new).
Aha - that is probably it then. We'll scratch that database, and create a new one.
Then i will make a new db and start over. At the moment the chat function is only to chat with myself. So not system critical :)
Thanks for the input on this thread.
A demo licence (1010000006) is only given when you create the database and will never get new licences when you upgrade to 8.1
The only way to get Chat on a demo licence is to create a new database on 8.1
All "Real" installations will get updated licenses with Chat included.
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