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Mailings - Netserver exception occured

After the upgrade to 8.2, we are experiencing problems with "Mailings", see the attached screenshot.

Errors:

- Netserver exception

- Incorrect notification that lisence is not valid anymore

 

Error

Any ideas?

RE: Mailings - Netserver exception occured

Hi, did you remember to run upgrade.exe?

Av: Frode Lillerud 11. maj 2018

RE: Mailings - Netserver exception occured

Can´t rememember - but just ran it.

No difference :-(

Av: Robert Grygier 12. maj 2018

RE: Mailings - Netserver exception occured

Check both the logfile for NetServer/Web and for Service.

Do you have any Service/Complete licenses and can check if all of Service if if broken? I see you have no Service button on the left side in "Sales & Marketing".

Which version did you upgrade from? Has Mailings ever worked?

Do you have the CRMScript button in WebAdmin? Does it work?

What URL does your config file use? See f.instance C:\SuperOffice\Customer Service\config. Does that NetServer work?

Has the domain (i.e. service.example.com) for SuperOffice Service changed?

Av: Frode Lillerud 12. maj 2018

RE: Mailings - Netserver exception occured

You could also check the installation files in the netserver \ bin folder. See if any of these files has an older date. 

We have seen it with somail.dll , mailkit.dll , bouncycastlecrypto.dll. 

This could cause the incorrect license message. 

Av: Filip Witzell 12. maj 2018

RE: Mailings - Netserver exception occured

Partly solved:

The line:

NSEndPoint = URL/SuperOffice/Remote/Services82

had to be updated to:

NSEndPoint = URL/SuperOffice/Remote/Services85

Av: Robert Grygier 16. maj 2018

RE: Mailings - Netserver exception occured

Updating config-file is part of what the upgrade.exe process is supposed to do, you should not have to do this manually. Where there any errors during updating?

Av: Margrethe Romnes 16. maj 2018

RE: Mailings - Netserver exception occured

upgrade.exe didn't produce any error messages.

Av: Robert Grygier 23. maj 2018