Change Customer Language of Templates to Mailbox

Hi,

our Customer get automatically Emails based on Templates if Request to our Support, it works fine. Default language of Support Mailbox is German.

Now I want to change Langauges of Templates in other Language for certain Mailbox, I created Cutomer Language English with Code EN in SO Cloud in CS to the Mailbox. But the Customer get still automatically Emails in default German from that Mailbox.

Is it anything missing what i should do?

 

Thanks!

RE: Change Customer Language of Templates to Mailbox

Hi Jianchun,

Did you add the customer languages to your reply template as well? To verify:

- Go to Service >> Knowledge Base >> Reply templates

- Open the reply template which is used for this specific mailbox

- There is always a "default" language, which is used if none of the other languages is selected

- You need to create a langauge-specific version for each language >> to do so, edit the reply template and select "New language body" >> create a version for each language

 

Also make sure you verify the customer language of your customer >> is it set properly? Note that you can also set the customer language based on the mailbox which is used (see "Settings" >> "E-mail" >> you can set the customer language here as well)

Av: Bas Kreijveld 13. jan 2020

RE: Change Customer Language of Templates to Mailbox

Hi Bas,

Thanks!

we have default German, I have created second Custom Language English with language code en.

I have created new Language body with new Text to English by reply Templates to "Systemvorlage – Kundenantwort" (System template - Customer Reply) and set it as default.

I have also set English to the Mailbox.

Now I write new Email to this Mailbox as new Ticket, I get still Text from German, not from English.

I think it maybe about Bugs in SO Cloud: https://community.superoffice.com/en/product-releases/bugs-wishes/product-issue/?bid=42565

 

Av: Jianchun You 14. jan 2020

RE: Change Customer Language of Templates to Mailbox

Hi Jianchun,

If that bug is applicable to your situation, then you could apply a workaround by creating a copy of the system-template I assume.

Good luck :)

 

Av: Bas Kreijveld 14. jan 2020

RE: Change Customer Language of Templates to Mailbox

Hi, Bas,

 

Yes, My way is to insert English Text directly in all German Templates.

Nevertheless Thanks for your Supports!

Av: Jianchun You 14. jan 2020