E-mail notifications not working when using "Super Macro"

We have customer that uses supermacro(in SuperOffice Online) to change category on requests and at the same time send a e-mail template to the customer saying that a request has been created.

But when you change category in this way, it seems that e-mail notfications for users in the category you set this request to will not work.(They want a notification that they have been assigned a case)

If they change category in the normal way, the notfications will be sent.

Does anyone have a solution to get the notifications work, without doing any scripting?


I did report this to support, where they recreated the problem,,but I was then told we had to post the problem here.

This is how it configured:

RE: E-mail notifications not working when using "Super Macro"

Hi Espen,

can you explain in a little more detail how you have set up this Macro?

Is it a button that executes this macro? Or is it based on a trigger?

Av: Simen Mostuen Iversen 16. feb 2018

RE: E-mail notifications not working when using "Super Macro"

Hi Simen :)
It's a button that excecutes the macro. The macro you can see in the first post.
This is where the button is placed.


Av: Espen Johansen 16. feb 2018

RE: E-mail notifications not working when using "Super Macro"

Hi Simen :)
It's a button that excecutes the macro. The macro you can see in the first post.
This is where the button is placed.


Av: Espen Johansen 16. feb 2018

RE: E-mail notifications not working when using "Super Macro"

You state that the notification e-mail doesn't work.

Does the other notifications work?

Av: Hans Wilhelmsen 16. feb 2018

RE: E-mail notifications not working when using "Super Macro"

Hi Simen :)
It's a button that excecutes the macro. The macro you can see in the first post.
This is where the button is placed.


Av: Espen Johansen 16. feb 2018

RE: E-mail notifications not working when using "Super Macro"

Tested now, it seems to be for all types of notifications.

Av: Espen Johansen 16. feb 2018