How can I turn off automatic email reply from reply-template

Hi,

We don't want to open our Customer centre to ask ticket status from there, and I try to turn off the reply template for new customer:

But it's no possible, I must select one,

How could I turn off this reply-template?

 

Thanks!

RE: How can I turn off automatic email reply from reply-template

Hi,

Sending of this template is controlled by a setting under System:

Setting you are looking for is:

 

Av: Michel Krohn-Dale 12. okt 2020

RE: How can I turn off automatic email reply from reply-template

Hi Michel,

 

yes this works. Thanks a lot!

Av: Jianchun You 12. okt 2020