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How to disable Mail-Block by multiple Requests in short times

Hi,

 

If the Custom send request per Email in about 10 Min., then the automatically reply to him doesn't works. I check in CS in SO Cloud, the request is created but with heading:

Auto-reply not sent: Too many emails to: <Customer Emaiaddress>

I have read FAQ to change or disable this Mail-Block, https://crm.superoffice.com/scripts/customer.fcgi?_sf=0&custSessionKey=&customerLang=en&noCookies=true&action=viewKbEntry&id=298

It is to set config.mb_max_value. But We have only SO Online Databse per Mirror Service, there is no Table CONFIG synchronized, and we also should not set the value directly in Database.

Is it posible to disable it per any Setting or scripts? we don't want to restrict our customer to send us Request in short time.

 

Many Thanks!

Thanks!

RE: How to disable Mail-Block by multiple Requests in short times

Hello Jianchun,

You can probably ask SuperOffice Support to change it for you, but it is also possible using CRMScript:

SearchEngine seConfigUpdate;
seConfigUpdate.addData("config.mb_max_value", "1210");
seConfigUpdate.update();

Or

SearchEngine seConfigUpdate;
seConfigUpdate.addData("config.mb_modifier", "0");
seConfigUpdate.update();
Av: David Hollegien 8. jan 2020

RE: How to disable Mail-Block by multiple Requests in short times

Hi David,

 

Yes, good idea with SearchEngine. It Works fine.

Av: Jianchun You 8. jan 2020