Import Requests



A customer is going to migrate from their old Ticketing system to Service.

what is the best approach to import their old tickets in Service?




RE: Import Requests

Lots of ways to do it. You can use Microsoft Data Transformation Services to go from database to database, or you can use ejScript to read the data in some kind of structured format (CSV, JSON, XML), etc.


Av: Sverre Hjelm 9. jun 2016

RE: Import Requests

Hi All

is this only possible on-site or can you do this online also? (prospect is querying)

Av: Matt Cove 26. okt 2017

RE: Import Requests

Hi Matt,

That really depends on how big the import file is. If it's too large, we can always split it into smaller parts.

We can upload an file in Service, read it with CRM Script and create the tickets.

This can also be done in Online.

Av: Simen Mostuen Iversen 26. okt 2017