Possible to show sales udef in service?

Hi!

We want to show a udef field from the company card on a ticket in service. Cannot find this field in service. Isn't that possible?

 

Anne Lene

RE: Possible to show sales udef in service?

Hi,

Depending on what kind of udef it is possible to show it using dot syntax. Ie person.userdef_id.string05

Av: Michel Krohn-Dale 28. apr 2020

RE: Possible to show sales udef in service?

Hi Michel!

It is a short text field on company. Is that possible to show?

 

Anne Lene

Av: Anne Lene Solheim Lilleberg 28. apr 2020

RE: Possible to show sales udef in service?

Hi,

Yes this should be possible, should be something like ticket.cust_id.contact_id.userdef_id.string05. 

Av: Michel Krohn-Dale 28. apr 2020

RE: Possible to show sales udef in service?

Thanks :-)

Av: Anne Lene Solheim Lilleberg 28. apr 2020

RE: Possible to show sales udef in service?

Hi

Just to add to Anne Lene's question, is it possible to display the name of a udef list value using dot syntax?

I was hoping you could do it like this: "ticket.cust_id.contact_id.userdef_id.long07.UDList.UDList_id.name" but I guess that's not how it works.

Av: Espen Steen 7. maj 2020

RE: Possible to show sales udef in service?

Hi,

Unfortunately it is not possible to show value other than id for udlist using dot-syntax. 

It is possible to programmatically add field to card profiles, but perhaps not solution you are looking for.

Av: Michel Krohn-Dale 7. maj 2020

RE: Possible to show sales udef in service?

Hi

Anyone know what types can be used.

I tried a checkbox on company card and added ticket.cust_id.contact_id.userdef_id.cl06 but got an error message.

Best regards

Ole

Av: Ole Ejlersen 1. okt 2020

RE: Possible to show sales udef in service?

Hi Ole,


Can you please try this variable ticket.cust_id.contact_id.userdef_id.long06, it should work. 

But it is important to mention that it will give only ID of the value, but not the name. 
We have a bug registered for this
https://community.superoffice.com/en/product-releases/bugs-wishes/product-issue/?bid=48044

Av: Donatas Sasnauskas 2. okt 2020

RE: Possible to show sales udef in service?

Hi Donatas

That works, thank you very much.

For now, I'm good to go and aware that its the type that I should use and not the variable name.

Best regards

Ole

Av: Ole Ejlersen 2. okt 2020