Pressing "Forward" on a ticket in Service includes internal messages

Hi,

 

As the topic says, when you click on "Forward" on a ticket in Service, it includes previous internal messages.

Is this intended or a bug?

We are currently running v8.4 R07.

 

Thank you!

RE: Pressing "Forward" on a ticket in Service includes internal messages

"Forward" is intended to include all messages, also internal ones. 

Using "Reply" will only include external ones. 

Av: Stian Andre Olsen 12. jun 2019

RE: Pressing "Forward" on a ticket in Service includes internal messages

Since SuperOffice 8.4 R07 (your version), you can use Forward on one message as well > for this, you need to use the "hamburger-menu" for that specific message.

Av: Bas Kreijveld 12. jun 2019

RE: Pressing "Forward" on a ticket in Service includes internal messages

Good to know. Then it is as we suspected.

Thank you both for the swift replies!

 

Av: Markus Moripen 13. jun 2019