A customer asked how they can get some statistics of errands open more than X days so I created a selection in Service for this to test it out.
For testing, the owner should be the current user (myself when testing) and the real time to close greater than or equal to 18 hours.
The result gave me 90 errands but just by looking at the values in the "Real time to close" column, I can see that many should not be there:
These are the first 25 request of the 90. I can in these 25 find several that are less than 18 hours.
Have I missed or missunderstood something? Or does this not work as intended?