We receive emails from an "anonymous customer". E-mails are send without a visible emailaddress. Every new e-mail creates a new anonymous customer. To avoid creating thousands anonymous customers, I would like to have only one anonymous customer.
We are using version 8.0 SR4.
I have tried to assign new e-mails to an existing "anonymous customer" using this topic: topic: https://community.superoffice.com/en/developer/forum/rooms/topic/superoffice-product-api-group/customer-service/use-set-links-in-emailfilter-to-set-static-contact/
First, I have created an anonymous customer with a e-mailaddress (i.e. email@example.com). Second, using an e-mailfilter I have tried to link to contact where "Customer ID" equals "Test" (a non-existing ID). Finally, using this same e-mailfilter, I have tried to set the "Customer: E-mail address" value (i.e. firstname.lastname@example.org). I have tried this last step both as replace and without replace.
Why is the ticket still not being connected to the right person?