When creating a ticket a priority is given to it, which defines the deadline the ticket is due to be returned. This deadline is based on a defined time period from the exact time the ticket is created.
For example a next day response with an 8 hour working day works as follows. If the ticket is raised at 10:30am, the system gives it a deadline of 10:30am the following day, 8 hours later.
Is it possible to set the dealine as 5:00pm the following day, the close of buiness instead?