Support for additional variables (i.e. extrafields) in Macro Triggers

Hi,

We are trying to create a new Trigger (Macro) in CS to run whenever a new ticket is created for a specific customer.

The trigger should only run if the ticket has a specific value on a specific field, but the field we want to use is a custom one we have created.

These are the current available variables:

Is there a way we can use extrafields here? If not, is this something you have planned down the road?

We are currently running version 8.4 R07.

 

All input is appreciated. Thanks!

RE: Support for additional variables (i.e. extrafields) in Macro Triggers

Hi Markus,

You need to start your Macro by loading the request. This task will make available core request values, and also extra fields. Then you can use these fields in your IF-statement on the second task in the macro.

Sverre

Av: Sverre Hjelm 3. jun 2019

RE: Support for additional variables (i.e. extrafields) in Macro Triggers

Of course, I completely forgot about that. My bad!

Worked like a charm! Thanks, Sverre!

Av: Markus Moripen 3. jun 2019