We're currently using CRM 7.5 and have a lot of Sales Guides/workflows implemented.
As part of the sales process there can be a number of support tickets related to a certain part of the sales process.
It could be that a technical person has to call the customer/prospect ot find out if the prerequisites for a certain software installation are fullfilled.
For this reason I would like to be able to create a customer service ticket as part of the sales workflow.
How can this be accomplished?