Archive emails from Pocket CRM

Hi,

Does anyone know if this issue has been solved? (Issue id: 52711)

Regards Eirik

 

RE: Archive emails from Pocket CRM

In the bug registration it says that this has been solved in Pocket CRM 8.0.51 and now we have 8.0.56. 

Are you still experiencing the same problem?

Av: Emilija Vilija Treciokaite 8. maj 2018

RE: Archive emails from Pocket CRM

Hi,

Yes, I do. I have tried with both On-Prem and Online.

Eirik

Av: Eirik Wentzel Jensen 8. maj 2018

RE: Archive emails from Pocket CRM

I have tested just now and could not reproduce the problem. 

Do you have the newest version of the application?

Are you sure that the setting to Archive when sending is activated?

If all that is done, please check the NetServer logfile, is there anything there?

Av: Emilija Vilija Treciokaite 8. maj 2018

RE: Archive emails from Pocket CRM

Remember that you have to configure SuperOffice Inbox in the web client before Pockket can access email

Av: Erik Eide 8. maj 2018

RE: Archive emails from Pocket CRM

I found this comment on the bug: "Often confusing is that e-mails may not get archived on the same SuperOffice entity that you initiated the new e-mail from.  If more than one entity is registered with the same e-mail address in the database, it is ambiguous which one the e-mail will be archived on. Try to use Find Document in CRM.web and search for e-mail subject?"

Is this the issue here?

Av: Jan Petter Hagberg 9. maj 2018

RE: Archive emails from Pocket CRM

When I send an e-mail from Pocket to Eirik the e-mail is archived under me, not Eirik.

I expected the mail to be archived under Eirik

Av: Terje Nøstdahl 9. maj 2018

RE: Archive emails from Pocket CRM

Yes, I have det newest version 8.0.56.

I experience the same problem as Terje

Av: Eirik Wentzel Jensen 9. maj 2018

RE: Archive emails from Pocket CRM

I see that you are right, email gets archived, but under sender, not under the recipient. 

The bug is not yet registered, I will submit this. 

Thank you!

Av: Emilija Vilija Treciokaite 9. maj 2018