Blackberry: Failed to connect to server

Hi All,

I am installing PocketCRM 2.0 on a 6.3 database. The connection from the outside is OK and the java emulator works.

The used phones are: BlackBerry Bold 9780. The installation from the dl-website is no problem, but after starting the application I am getting the message "Failed to connect to server, press OK to reconnect" when it wants to download the configuration.

Any ideas....

Re: Blackberry: Failed to connect to server

Problem is solved.

Had to do with actvating the phone on the blackberry network

Av: Remco Visser 17. okt 2011

Re: Blackberry: Failed to connect to server

Thank you for announcing that your problem was solved.

This illustrates a common challenge with BlackBerries. You experience that you are able to use the phones built-in internet browser and install Pocket CRM client from the distribution server but when the application starts it actually have no network.

If you have any good information about how you actually go about activating the phone in your region we would appreciate the details.

Thanks!

Regards,

Henning

Av: Henning Johan Kvalheim 17. okt 2011

Re: Blackberry: Failed to connect to server

Hi Henning,

If you click on the link below you go to the page where the registering is explained.

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00510

Regards,

Remco

Av: Remco Visser 18. okt 2011

RE: Blackberry: Failed to connect to server

I have a customer with the same problem and he have tried the link without any success.

His telephone is a Blackberry Bold 9900 with Blackberry OS 7.0....

Maybe this telephone isn't supported yet?

Av: Mikael Månsson 31. jan 2012

RE: Blackberry: Failed to connect to server

I have got the following answer from International Support on this topic:

Hello,

We currently have problems with BlackBerry OS 7.
At the moment it will not work.

I will contact you when we know that this is working, but I can not promise any date on this.

Av: Mikael Månsson 23. feb 2012