Leading zero not removed in mobile phone numbers, makes the phoning function not working

If I have a person stored in SuperOffice with the mobile phone 070430136 this will be shown in Pocket CRM as +46070430136. If I then click on this phone number the mobile phone wants to call +46070430136. This will always result in a wrong number since the leading zero is not removed. The number needs to be to +4670430136 or 070430136 work.

How can we make the Pocket CRM work more smoothly?

we use:

Pocket CRM V3.0.1Stick out tongue>

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Server version 3.0.3Stick out tongue>

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mBericks library 2:11Stick out tongue>

we have set:

netserver config -> Globalisation -> SW

Re: Leading zero not removed in mobile phone numbers, makes the phoning function not working

Hi Gustaf,

You are probably using the same NetServer for both SuperOffice WEB and Pocket CRM. This will not work..
You need two NetServers, one for WEB and one for Pocket.

The reason is this section in the config file:

<Globalization>
<add key="AllwaysUseGsmPhoneStyle" value="True" />
</Globalization>

Pocket needs this to remove leading zero's.

Øivind

Av: Øivind Urdal 12. okt 2011

Re: Leading zero not removed in mobile phone numbers, makes the phoning function not working

Hi,

We have two netservers.

The web.config for Pocket do have this setting.


Best regards

Patrik

Av: Patrik Lindholm 14. okt 2011

RE: Leading zero not removed in mobile phone numbers, makes the phoning function not working

Hello,

I install the new PocketCRM 7.0

The same error :(

And YES, I have a NetServer only for PocketCRM

cu

Carsten

Av: Carsten Giesen 23. jan 2012

RE: Leading zero not removed in mobile phone numbers, makes the phoning function not working

Hi,

If you install the new version of S&M (7.1) it will automatically change all phonenumbers and delete the first ("0") in the phonenumber and hence it will work in Pocket.

If you enter a new phonenumber in 7.1 like this 031-5566888

It automatically becomes +46 31-5566888 (for Sweden)

Av: Mikael Månsson 31. jan 2012

RE: Leading zero not removed in mobile phone numbers, makes the phoning function not working

Do you have to upgrade pocket to 7.1 too, or is it enough with 7.1 on S&M? 

Av: Stefan Rydén 22. maj 2013

RE: Leading zero not removed in mobile phone numbers, makes the phoning function not working

Hi,

You will have to upgrade Pocket and the NetServer for Pocket.

https://community.superoffice.com/en/Technical/Forum/Rooms/Topic/superoffice-product-group/pocketcrm-application/pocket-crm-71/

Av: Mikael Månsson 23. maj 2013