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Webtools diagnostics

In this article

    WebTools
    consist of Tray App Web Extention and Mail Link

    Tray App is dependent on a constant connection to the CRM Server to work properly. If you are having connectivity issues then there are a few things you may do to troubleshoot:

    Open the WebTools Connectivity diagnostics page

    This is available on the same URL as your CRM web client, typically http://socrm.myorganization.com/SuperOffice/WebToolsDiagnostics.aspx 

    Note, if you are using SuperOffice on site and have not yet upgraded to SuperOffice 8.0 SR1 or higher: If the same user is connected more than once, via different computers, then we do not which one to open the document on. This means that if you have been working from your home computer, but you are now connected from your office computer, the document you just asked to open may have been opened at home instead.
    From 8.0 SR1 and CRM Online R14 we check the last active computer and open the document there.

    Turn on logging 

    With web tools you may enable two different logfiles. 

    This is the file support usually will ask for - LogFile:

    Open registry and add a new String value under HKCU\Software\SuperOffice\DocLink

    The value name of the new string value is LogFile and value data is the full path to a logfile where it should write diagnostics, note that the user needs writepermission to the file.

    Get extra logging from SignalR - ProtocolLogfile

    Open registry and add a new String value under HKCU\Software\SuperOffice\DocLink

    The value name fo the new string is ProtocolLogFile and value is the full path to a logfile where it should write 

    Change the default timeout value - NetworkTimeoutPeriod

    The timeout value is from when a message is sent and until we expect a respons. By default this is set to 1000 milliseconds, meaning 1 second. If however you have a slow connection, this may not be enough and you may experience that Web tools looses connection. You may change the default timeout periode by adding a DWORD (32bit) value with a different value. Note that the value here is in milliseconds, so adding 5000 will change the default timeoutvalue from 1 second to 5 seconds.

    Technical overview over SuperOffice Web Tools

    This is a technical blog post written by one of the developers to describe the inner workings of SuperOffice Web Tools. The intended audience is technicians, developers and other special interested.

    Blog by developer Hans Oluf Waaler: https://community.superoffice.com/en/blog/technical-overview-over-superoffice-web-tools/