Hide requests in S&M

In this article

    You can change the visibility of Request section in SuperOffice Sales & Marketing depending on the client and version of the system you are using.

    If you use SuperOffice Sales & Marketing 7.5 (and later versions) WEB

    You can use a following cripple file to hide the Request tab:

    1. Take the attached RemoveRequest.cripple file and place it to SuperOffice 7 Web\App_Data\WebClient\Web\Contact folder.
    2. The Request section will be hidden after you log out and then log in to SuperOffice Sales & Marketing again.
    3. If this does not help, try to restart IIS. After IIS restart change will take place.

    If you use SuperOffice Sales & Marketing 7.1 (and later versions) WIN

    1. You can use the following cripple preference to hide the Request section. This script will add the desired preference to the User Preference table:
      Set app = CreateObject("SuperOffice.Application")
      Set db = app.Database
      Set pref = db.Preferences
      pref.Set "Cripple", "Ticket", 1
      msgbox "Preference set, restart Sales & Marketing"
    2. Save this script as a .vbs file and execute it.
    3. The Request section will be hidden after you log out and then log in to SuperOffice Sales & Marketing again.

    If you use SuperOffice Sales & Marketing 7.1 WEB

    You can use a merge file to hide the Reguest section:

    1. Go to your Web installation folder and find Web.config file.
    2. Edit Web.config file for Web and find <ClientConfigurationProvider> section.
    3. Add a line with CustomPath key which should point to a path where Web will look for the .merge files (see below), e.g. E:\SuperOffice7\SuperOffice 7 Web\App_Data.:

            <!-- Optional:
        <add key="FilePath" value="c:\NetServer\Clients\WebClient\Main\Webs\WebClient\App_Data"/>
        -->
           <add key="CacheConfigurations" value="true" />
           <add key="FilePath" value="E:\SuperOffice7\SuperOffice 7 Web\App_Data" />
           <add key="CustomPath" value="E:\SuperOffice7\SuperOffice 7 Web\App_Data"/>
    4. Place the attached RemoveRequests.merge file to the path which you specified in the step 3, e.g. E:\SuperOffice7\SuperOffice 7 Web\App_Data.
    5. The Request section will be hidden after you log in to Web again.

     

    If you use SuperOffice Sales & Marketing 7.0

    The visibility of the Request section depends whether the user has a license to use SuperOffice Customer Service or not.  It is not possible to hide the Request section in SuperOffice Sales & Marketing 7.0 if the user has a license to use it.