You can change the visibility of Request section in SuperOffice Sales & Marketing depending on the client and version of the system you are using.
If you use SuperOffice Sales & Marketing 7.5 (and later versions) WEB
You can use a following cripple file to hide the Request tab:
- Take the attached RemoveRequest.cripple file and place it to SuperOffice 7 Web\App_Data\WebClient\Web\Contact folder.
- The Request section will be hidden after you log out and then log in to SuperOffice Sales & Marketing again.
- If this does not help, try to restart IIS. After IIS restart change will take place.
If you use SuperOffice Sales & Marketing 7.1 (and later versions) WIN
- You can use the following cripple preference to hide the Request section. This script will add the desired preference to the User Preference table:
Set app = CreateObject("SuperOffice.Application")
Set db = app.Database
Set pref = db.Preferences
pref.Set "Cripple", "Ticket", 1
msgbox "Preference set, restart Sales & Marketing"
- Save this script as a .vbs file and execute it.
- The Request section will be hidden after you log out and then log in to SuperOffice Sales & Marketing again.
If you use SuperOffice Sales & Marketing 7.1 WEB
You can use a merge file to hide the Reguest section:
- Go to your Web installation folder and find Web.config file.
- Edit Web.config file for Web and find <ClientConfigurationProvider> section.
- Add a line with CustomPath key which should point to a path where Web will look for the .merge files (see below), e.g. E:\SuperOffice7\SuperOffice 7 Web\App_Data.:
<!-- Optional:
<add key="FilePath" value="c:\NetServer\Clients\WebClient\Main\Webs\WebClient\App_Data"/>
-->
<add key="CacheConfigurations" value="true" />
<add key="FilePath" value="E:\SuperOffice7\SuperOffice 7 Web\App_Data" />
<add key="CustomPath" value="E:\SuperOffice7\SuperOffice 7 Web\App_Data"/>
- Place the attached RemoveRequests.merge file to the path which you specified in the step 3, e.g. E:\SuperOffice7\SuperOffice 7 Web\App_Data.
- The Request section will be hidden after you log in to Web again.
If you use SuperOffice Sales & Marketing 7.0
The visibility of the Request section depends whether the user has a license to use SuperOffice Customer Service or not. It is not possible to hide the Request section in SuperOffice Sales & Marketing 7.0 if the user has a license to use it.