We’ve developed some resources to help you work effectively from home during COVID-19 Click here to learn more

Step1: Preparing IIS

In this article

    Installing on IIS 2003 - jump to this section

    Installing on IIS 2008, you need to follow these steps before installing Customer Services.

    Make sure ”CGI support” is installed in IIS. If not, go to the Control Panel - Programs and click “Turn Windows features on or off”. Then go to the “Role” for IIS and install CGI support using “Add Role Services

    Start Internet Information Services (IIS) Manager

    Click the server name and double click "ISAPI and CGI Restrictions"



    Click “Edit Feature Settings..” and check “Allow unspecified CGI modules”. Alternatively it is also possible to use “Add...” to add each CGI file separately. This, however, require you to make sure any new CGI files from Customer Service is added here.

    Allow unspecified CGI modules

    Installing on IIS 2003, you need to follow these steps before installing Customer Services.

    Start Internet Information Services (IIS) Manager

    Go to Web Service Extensions and make sure that All Unknown CGI Extensions are allowed. If "Web Service Extensions" does not exist, your IIS should be ready to use.