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Exciting update for pilot users: New version 3 released this week! We are delighted to announce the release v3 of Custom Objects available this week for our pilot users. As we continue to enhance your experience, this update introduces new features and improvements. Here’s what’s new in v3 (Release 10.3.9): Customize Archive layout containing Custom Objects in the Screen Designer. New component to show, edit and delete an item from Extra Table. Create a trigger on loading a Custom Object to pre-fill fields based on CRMScripts. Read more in the  overview of Custom Objects Stay tuned for further updates as we continue to introduce more features in future releases. Enjoy the new capabilities in Custom Objects version 3!

Adding one more alternative to get the column name from a progID and udef table name (Base on tableId and field-offset ): DECLARE @PROGID NVARCHAR(128); DECLARE @COLNM NVARCHAR(128); DECLARE @TABID INTEGER; DECLARE @COLID INTEGER; DECLARE @OFFSET INTEGER; DECLARE @TABNM NVARCHAR(128); -- Specify the table name SET @TABNM = 'UDCONTACTSMALL' -- Specify the progID SET @PROGID = 'SuperOffice:2' SELECT @COLID = [columnId] FROM [CRM7].[UDEFFIELD] WHERE progId = @PROGID; --SELECT @COLID AS ColumnId; SET @TABID = @COLID >> 8; --SELECT @TABID AS TableId SET @OFFSET = @COLID % (@TABID * 256 - 1) SELECT COLUMN_NAME FROM INFORMATION_SCHEMA.COLUMNS WHERE TABLE_NAME = @TABNM AND ORDINAL_POSITION = @OFFSET Hope this helps!

How does SuperOffice AI translation for requests/appointments work? SuperOffice AI automatically translates text based on the language your SuperOffice is set to. For example, if you're using SuperOffice in Swedish and encounter text in English, the AI will translate from English to Swedish. There is no need to manually choose the language, as it adapts to your current SuperOffice language settings. How does SuperOffice AI determine which text to translate or edit? SuperOffice AI will work with either selected or unselected text based on your input. If you highlight specific text in an activity dialog or request, the AI will focus on translating or editing only that marked text. However, if no text is selected, the AI will use all the text in the dialog or request for its translation or editing suggestions. This feature, accessible via the new ✨ sparkle button, allows you to customize and refine the content without needing to copy and paste text into other tools. Whether you're seeking help to improve your text, shorten it, or rewrite it, SuperOffice Copilot adapts to your needs, making your tasks more efficient.

Hi,   I want to write Email-Filter to prevent automatic reply of Customer about Out-Of-Office Mesasge in our Ticketsystem: Subject:. (Automatische Antwort|Abwesenheit). But it also blocks the Email Subject which operatively has the Word " Abwesenheit": My Question is, How can i  set my Email-Filter accordingly to prevent out-of-office answers ? Many Thanks!

Hi Beata, if a customer has development tools so you can actually write CRMScript, it also means they also have the subscription needed to create  custom apps  and you can use the WebAPI directly:  https://docs.superoffice.com/en/api/netserver/bulk-operations/index.html https://docs.superoffice.com/en/api/netserver/search/odata/index.html It's a lot faster since the CRMScript code actually gets translated into the same archives behind these API calls when executed https://docs.superoffice.com/en/api/netserver/search/odata/index.html Other benefits of using the APIs instead of the CRMScripts: If it fails you will see the exceptions linked to your apps credentials inside the developer portal: https://docs.superoffice.com/en/developer-portal/analytics/failures.html You are not limited by the 2 min timeout we have on CRMScripts running in our Online environment. More info on what you can do with CRMScript and its limitations:  https://docs.superoffice.com/en/automation/crmscript/overview/crmscript-usage.html

That also doesn't work, bug probably isn't published externally.

Hi Samuel, Thank you for your suggestion. This works smoothly - all SuperOffice reminders are now without sound on my PC.

For anyone who might have the same issue, I came up with this solution as a workaround. Make a CRMScript that saves the custom object ID as a session variable using "setSessionVariable()" and immediately redirects the user to a browser panel (on the SuperOffice button). Call it by using "/blogic.fcgi?_sf=0&action=doScript&id=xxx?customObjectId=1". (a good idea would to have a separate parameter for the custom object  name so it can be used for any custom object, but i didn't do that here). #setLanguageLevel 4; // Save object ID that we want to open String customObjectId = getCgiVariable("customObjectId"); setSessionVariable("openCustomObjectId", customObjectId); // Then redirect to web panel that shows a CS Screen that will pick up the session variable: setVariable("url", "https://online.superoffice.com/CustXXXXX/default.aspx?browser.displaycustomobject");   Make a CS Screen that picks up the session variable we just stored, and use ClientCrossMessaging to display to the custom object. Display the screen as a browser web panel. In this way, the user has clicked a link -> CRMScript redirects them to a blank web panel -> The custom object dialog opens outside the web panel.   Edit: I originally tried to include some more code examples, but the code blocks really didn't like the HTML sections, so I removed it.

Hi John, Could you provide us more information in this matter? When mentioning Case, do you mean a Request? Generally a customer is automatically added to the request through an incoming e-mail based on the From: address. And when sending an e-mail to the customer with To:, the customer would already be connected with the request.

Hi Eivind, i don't know the Version. We are using the online3.superoffice.com website.. I need to use the € in my code, to check a passsword. Wenn you debug your code, at line 4, you must have the 0x20AC, can you check it ? I use #setLanguageLevel 3; and you 4, that can be the difference ? Thanks Fabrice

I also are looking forward to the new version. I recently experienced the same problems as David for a custom object solution I built for a customer in June that stoped working as expected after the last upgrade. I have been worried since then but I now feel more relaxed since the next version is coming soon. A lot of consultant have built quite advanced customer solutions the last decades and we are not afraid of having to rebuild things to make them work similar as before (and hopefully better). So just make sure we don't lose to much import stuff when you are buildning the new items in SCIL etc. We have all been able to do lot of magic tricks with our old service that we are not able anymore at the same level with components in new service/Custom object. Great customizatuons are often the things that will make our customers be happy and stay with us for a long time.