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Tray App problems in SuperOffice 10.3.3 Onsite
I have upgraded a Onsite Customer to SuperOffice 10.3.3 version and I have a problem with the TrayApp not connecting. I am using the latets Webtools version I have tried to deploy a whole new database and a plain SuperOffice install. Using SuperOffice user and Password Below is the error message in plain-text SoException: Error 'UnknownError' on Server: Object reference not set to an instance of an object. Stack Trace: ved SuperOffice.TrayApp.Client.TrayAppServer.ExecutionHelper.Execute[TRequest,TResponse,TTrayApp](OnPrapareRequest`1 prepare, OnExecute`3 execute, Boolean rethrowActionNotSupportedExceptions, Boolean rethrowEndpointNotFoundExceptions) ved SuperOffice.TrayApp.Client.TrayAppServer.Hello() ved SuperOffice.TrayApp.Client.UI.BasicNotifyIcon.Login_Impl(Object siteObj) Source: SuperOffice.TrayApp.Client SoServerErrorException: Object reference not set to an instance of an object. Stack Trace: ved SuperOffice.TrayApp.Client.TrayAppServer.ExecutionHelper.Execute[TRequest,TResponse,TTrayApp](OnPrapareRequest`1 prepare, OnExecute`3 execute, Boolean rethrowActionNotSupportedExceptions, Boolean rethrowEndpointNotFoundExceptions) Source: SuperOffice.TrayApp.Client The logfile from the trayapp says this: 02-04-2024 15:55:14 10736 163 N/A Starting thread: Connection attempt thread for https://superoffice.company.com:443/SuperOffice/ 02-04-2024 15:55:14 10736 117 Connection attempt thread for https://superoffice.company.com:443/SuperOffice/ DoWork 02-04-2024 15:55:14 10736 117 Connection attempt thread for https://superoffice.company.com:443/SuperOffice/ Looking up status for site https://superoffice.company.com:443/SuperOffice/ 02-04-2024 15:55:14 10736 117 Connection attempt thread for https://superoffice.company.com:443/SuperOffice/ Attempting to connect to site https://superoffice.company.com:443/SuperOffice/ 02-04-2024 15:55:14 10736 117 Connection attempt thread for https://superoffice.company.com:443/SuperOffice/ ContextBlock.Enter: ExecutionHelper.Execute - _siteInfo lock 02-04-2024 15:55:14 10736 117 Connection attempt thread for https://superoffice.company.com:443/SuperOffice/ ContextBlock.Leave: ExecutionHelper.Execute - _siteInfo lock 02-04-2024 15:55:14 10736 117 Connection attempt thread for https://superoffice.company.com:443/SuperOffice/ ERROR: Attempting to connect to site https://superoffice.company.com:443/SuperOffice/: SuperOffice.Exceptions.SoException: Error 'UnknownError' on Server: Object reference not set to an instance of an object. ---> SuperOffice.TrayApp.Client.SoServerErrorException: Object reference not set to an instance of an object. at SuperOffice.TrayApp.Client.TrayAppServer.ExecutionHelper.Execute[TRequest,TResponse,TTrayApp](OnPrapareRequest`1 prepare, OnExecute`3 execute, Boolean rethrowActionNotSupportedExceptions, Boolean rethrowEndpointNotFoundExceptions) --- End of inner exception stack trace --- at SuperOffice.TrayApp.Client.TrayAppServer.ExecutionHelper.Execute[TRequest,TResponse,TTrayApp](OnPrapareRequest`1 prepare, OnExecute`3 execute, Boolean rethrowActionNotSupportedExceptions, Boolean rethrowEndpointNotFoundExceptions) at SuperOffice.TrayApp.Client.TrayAppServer.Hello() at SuperOffice.TrayApp.Client.SignalR.ConnectionScheduler.Connect_Impl() 02-04-2024 15:55:14 10736 117 Connection attempt thread for https://superoffice.company.com:443/SuperOffice/ Work finished