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Latest stories

My Favourite Feature - Webforms

During this month’s video you will see the Webforms take the centre stage. This great feature can help you to create professional looking web forms to start conversations and harvest more leads. Forms can be used in a wide variety of areas, such as order forms, sign-up to events, gathering customer feedback or the more typical contact us form. This video will show you how easy it is to create a Webform and make this active for prospects and customers.

05/19/2022

Product roundup - Caller ID

This month's product update includes a new feature for identifying who’s calling, a new way to present address details on company cards, and how to automate manual processes using a script and a button on the company card.

05/12/2022

How to improve your experience from bid to post-sale in the building and construction industry

Imagine working and collaborating more efficiently with: Customers Subcontractors Partners Suppliers Building trusted, long-term relationships leads to better, smoother building projects. Optimizing your Customer Experience will help create life-long customers. SuperOffice Sales, Marketing and Service are designed to help you communicate with the right person at the right time. We work with more than 400 customers in the building and construction industry. Turning their relationships into revenue.

05/10/2022

Create a leaner organization and optimize business processes in the manufacturing industry

SuperOffice Sales, Marketing and Service are designed to help manage your supply chain and customer engagement. SuperOffice CRM is a CRM solution designed to link production, packaging and shipping. To improve you end to end customer journey. Create a leaner organization and optimize business processes. Access and share all information acrosee sales and technical teams on any device.

05/10/2022

SuperOffice Service helps your team deliver customer service that EXCEEDS customers’ expectations.

With SuperOffice Service you get the tools that help you: Handle all incoming queries in one place, so nothing gets lost Categorize, prioritize, assign, and process service requests faster Use reply templates, autoreplies and FAQs to decrease ticket handling times Automate processes to save time and free up agents to handle more complex questions Use Artificial Intelligence to reduce the pressure on support team Build an online Knowledge Base and offer 24/7 self-help support And simply – exceed your customers' expectations SuperOffice Service not only helps you deliver quality customer support, but also create experiences that impress, and build relationships that last.

05/10/2022

Latest forum posts

  • JV

    Hey There, please excuse the upcoming wrong terminology, I'm using SuperOffice in German so I don't know the correct english terms... I transferred the "Not deliverable" list, provided after an Email kampagne, to a selection, so I could see the responsible sales rep. of the addressees who couldn't be reached. (hope this makes sense) The "not deliverable" list in the campaign consists of 51 entries. The selection created out of that list contains only 34 entries (respectively 38, I tried it a couple of times and got different results). This is kinda annoying as I can't detect whats the problem. Tipps would be highly appreciated.

    Janka Vazquez 05/24/2022
  • Tony Yates

    Looking at the support case, it appears the customizations responsible for creating certain documents was not setting the documents extref property. This caused these documents to become marked for softdelete and thereby unavailable after a few days. When set correctly, documents remain available and open as normal. Best regards.

    Tony Yates 05/23/2022
  • Samuel Holmström

    Glad to hear that it all worked out for you! Have a great summer. 

    Samuel Holmström 05/23/2022
  • Pär Pettersson

    Hi, We have ran into an issue for an onsite customer that some documents never gets checked in, so we need to make an daily task to check them in using script. But, how can we identify what documents have been checked out? cant seem to find anything in the database, the only way seems to check if they file have been moved to the locked folder in so_arc. But, where is this information stored in the database? Regards Pär

    Pär Pettersson 05/23/2022
  • Samuel Holmström

    Hi, Morten.  Unfotently the chat is not accessible in the app Mobile CRM. How the chat would work in just a browser session of Superofifce on a phone or tablet I'm not sure off. But thats the way to be able to be acrive in the chat.  

    Samuel Holmström 05/21/2022

Active forums

  • Tony Yates Core CRM features

    Let's talk about contact management, privacy features, diary, document management, find and selection features, email and office integration tools that support personal productivity.

    05/23/2022 mode_comment 93
  • Frode Berntsen SharePoint Documents

    Open, edit and store documents in Office365 SharePoint directly from SuperOffice.

    05/18/2022 mode_comment 47
  • Frode Berntsen SuperOffice AI

    SuperOffice AI is an umbrella of specific AI Services that we integrate across our CRM Online product line. We will use public available AI services, like Microsoft cognitive services to process our CRM data and automate more of the manual processing our users spend time on today.

    04/27/2022 mode_comment 35
  • Frode Berntsen SuperOffice for Outlook

    With the SuperOffice for Outlook add-in, you can save contacts and archive e-mails from your e-mail client. SuperOffice for Outlook provides access to your CRM data presented in an intuitive and user-friendly add-in in your e-mail client, - a “zero footprint” add-in for all Outlook apps (Web, Win, Mac or mobile)

    05/04/2022 mode_comment 6
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