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is Possible to set diff. Time Frame and Holidays for Support Teams from diff. Regions

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Hi, 

we have more Support Teams (User Groups) from diff. regions (Bremen, Singapore, ...) using the same Ticketsystem (old SO CS Mode), how is possible to set diff. Time Frame and Red days  for Deadline of Ticket owned by diff.Teams User? Bremen and Singapore have diff. Holiday. in SO Administration there is no Setting possible. How is Possible with crm sripts?

Thanks!

Jianchun You
26. Aug. 2026 | 01:27 PM

Alle Antworten (2)

Hi,

Sorry but this is not possible. This is only supporting one timeframe as a standard and if you need multiple timeframes you need to use Extra Tables to configure this and use CRMScripts to build the logic. 

Mikael Månsson
26. Aug. 2026 | 02:14 PM

Hvae you considered setting up different priorities for the different regions? Then you would be able to support different holidays and availability settings per region? Or am I missing something.

Bas Kreijveld
2. Sept. 2026 | 11:01 AM
HI Bas, thanks.
We have a single Support mailbox to support Emergency Incident with our Support Teams from diff. Regions for all global Customer. Currently integrierted is our Support Teams in HQ Bremen and Singapore, later planned is more Countries/Regions in Far east. I check in Database, the Escalation Level will be reached if alert-timeout is on time, with exception of Weekend and Red days. Maybe I must buld Logic to calculate this with seprated Time frame and red days for our diff. User groups in Scripts.
Jianchun You
2. Sept. 2026 | 12:05 PM

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