SuperOffice CRM Professionals

Hi Henrik,   Try adding the table number, operation and options fields to the output, maybe that gives some hints to what behavior you are seeing.

Hello Reasently we upgraded our environment into 10.5.4 and started to use new service instead of the separated UI. It is possible to configure service screen in a way we like when you open ticket completely, but if you look at the ticket from the selection list in preview, there are only some of the fields to view and some of them are drop downs for modification. Is there a possibilty to modify this preview window? In our case we would like to see different fields in different order. Thanks Regards Ingar

You are missing a dollar sign.  "/archive/dynamic? $ select=y_produkter.x_hovedgruppe,y_produkter.x_produktnr&$filter=y_produkter.id eq 16"

We want to inform you about a breaking change in SuperOffice NetServer Scripting that was introduced in version 10.5.4 with the release of the new Appointment Dialog . What changed Prior to v10.5.4, when saving new appointments, the SuperOffice web client used  AppointmentAgent.Save method, which would raise the following NetServer scripting event:   static void BeforeSave( AppointmentEntity appointmentEntity, RecurrenceUpdateMode updateMode, Boolean sendEmailToParticipants, EMailConnectionInfo smtpEMailConnectionInfo, EMailConnectionInfo imapEMailConnectionInfo, CancellationToken cancellationToken, ref object eventState ); Starting with v10.5.4 , and the new Appointment dialog, the web client now uses  AppointmentAgent.SaveWithCustomInvitation : static void BeforeSaveWithCustomInvitation( AppointmentEntity appointmentEntity, RecurrenceUpdateMode updateMode, Boolean sendEmailToParticipants, EMailConnectionInfo smtpEMailConnectionInfo, EMailConnectionInfo imapEMailConnectionInfo, String emailBody, String subject, String templateLanguage, CancellationToken cancellationToken, ref object eventState ); Why this matters This change can have cascading consequences for any onsite customizations that rely on the NetServer scripting event engine for automation. If your scripts are tied to the previous AppointmentAgent.Save method, they may no longer trigger or behave as expected. What you need to do If your automation depends on AppointmentAgent.Save , you may need to update your scripts to handle AppointmentAgent.SaveWithCustomInvitation accordingly. Our apologies We regret not announcing this change sooner. We understand that late communication can cause avoidable disruptions, and we will strive to be more diligent in communicating such impactful changes ahead of time in the future. If you are unsure whether this affects your environment, we recommend reviewing any custom scripts related to appointment creation and testing them against the new dialog in v10.5.4 and later. Version 11 Breaking Changes While on the subject, we announced (Apr. 2024) major breaking changes coming in v11 . With regards to NetServer scripting events all event names have changed. All event names will have the Async suffice. Therefore, all existing event handlers will require updates accordingly. Best regards      

The partnersites in SOD are planned to be updated to Release 11.3 Friday 15.august in the morning. The version is still under development, so the sites will be updated when there are any changes. Version 11.3 is planned released to the first customers 25.august. Featuretoggles turned on for the PartnerSites for 11.3: NewServiceRequest, LiveRequestUI, HugoAiGpt, HugoAiIframe, HugoAIChat, HugoAISummarize, CustomObjectsv1, CustomObjectsV2, AnalyticsAmp, BoardView, BoardViewProject, BoardViewRequests, ReplyTools, EnableDirectMicrosoftTeamsLinks