SuperOffice Mail Link was unable to connect to the Outlook process.
With CRM Sales > Activities -> right click document and select "Send As Email"
It always fails with an error:
"Superoffice Mail Link was unable to connect to the outlook process. Please restart Outlook if it is running."
Whilst the current task seems to be "- Creating new email"
This happens after the mail link balloon has run through several tasks, and opened Outlook itself correctly if it was not open.
Happens on Windows 10 or 11
mail link / Web tools-2024.05.16-03 (13.0.177.0)
Outlook
Microsoft Outlook Version: 1.2025.109.100 (Production)
Client Version: 20250110003.19
WebView2 Version: 131.0.2903.146
Microsoft 365 account
Have reinstalled both Outlook and web tools
Have enabled logging for Webtools in Computer\HKEY_CURRENT_USER\SOFTWARE\SuperOffice\DocLink
But the log doesn't contain any useful information about the new email task.
Any ideas to get running again?
Alles Antwoorden (4)
Based on the version info you are providing your are running "New Outlook" (Outlook web wrapped in a WebView). SuperOffice WebTools probably isn't compatible with that with regards to 'Send as e-mail' functionally, since the way WebTools communciates with Outlook is through the Mail link add-in which is not available for new outlook (the technology it relies on isn't there anymore).
If you want this to work you should switch back to "Classic Outlook" (for now).
Thanks David,
I hope they find an actual solution soon or SuperOffice will be unusable.
Do you know if there are plans to move it to the Outlook Object Model / Graph API for MS integrations?
Hi,
You can use the SuperOffice for outlook integration in the new outlook, see the documentation
I am not aware of any plans regarding the compatibility with SuperOffice WebTools.
Yes, we use that to get content from office, into SuperOffice, but I don't think (and cannot see in that documentation) anything about restoring the functionality of sending documents stored on Superoffice via email in the same way. Have I missed something?