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Did you get stuck with your task? Do you need help using SuperOffice CRM? Did you find a creative workaround for a task you couldn't accomplish? This is the place to post questions, share tips and workarounds and help others.

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Form results Onknown

I have used forms for registration to an event. The first are handeled but since yesterday it sais unknown. Despite that they have entered all the required details and I have the settings "Handle all submissions automatically. Create new contact if no match is found." In my other event ther´s only one registration that isn´t handled, the ones before and after is. With the same settings. I also receved feed back that the ones that are not handeled didn't get a confirmation. Please help.

SM

Sofia Martin
1
0
20 u, 56 m geleden | 01:52 p.m.
Onderwerp:
Marketing management
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Sale Stage and Multi Language

Hi, I am using the SALE archive provider to get sale information, this uses the SO-Language header to allow muli-language. When specifying, NO for instance, the sale stage is correctly returned:   However, if I specify US, I get the following:   How do I get the default English 'Sold' returned, I tried to enter Sold in the Label substituion, but this didn't work. Cheers Rich  
Richard Hacker
2
2
21 aug 2025 | 11:41 a.m.
Onderwerp:
Core CRM features

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Hi Tony, Many thanks for clarifying, I've tested and it is all working as expected. Cheers Rich  
by Richard Hacker
21 aug 2025 | 01:16 p.m.
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Trigger for making in mandatory to add a project member to a new project

I’m trying to create a trigger that checks that there is at least one project member linked to a project before the project can be saved, but I’m having trouble with this. Does anyone have any input? Grateful for any help. // Peter

PW

Peter Westin
4
3
20 aug 2025 | 01:24 p.m.
Onderwerp:
Core CRM features

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Hello Simen, sounds good! Is there any possiblity for me to see what you have created?

PW

by Peter Westin
21 aug 2025 | 08:32 a.m.
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email.send()

Hi, in my debugger i have email.send() : "-1" How can i catch this in ejscript ? Thanks for your help Fabrice

FR

Fabrice Reithinger
2
2
5 aug 2025 | 04:43 p.m.
Onderwerp:
Service management

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Hi Frode, the Problem is i have my own custompage with custom formular as ejscript The user must be give an Email. I sent the notification. All is ok but when the domain are not know. example: toto@toto.de the send Method give -1 at result in the debugger. But the send() give void. The Problem is then that the content from the mail are showing of my page and not the rest of my code. The question is how can i know that the mail are be sending and go to the rest of my code. Thanks

FR

by Fabrice Reithinger
18 aug 2025 | 11:05 a.m.
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email.send() to Email that not exist

Hi, I have a question. I send an email  Void sendNotification(Integer customerId, String emailFor, Integer replyTemplateId) { // Load customer Customer customer; customer.load(customerId); Integer customerLanguage = customer.getValue("language").toInteger(); // Load reply template ReplyTemplate rt; rt.load(replyTemplateId); String subject = rt.getSubject(customerLanguage); String bodyPlain = rt.getPlainBody(customerLanguage); String bodyHtml = rt.getHtmlBody(customerLanguage); // Parse templates with customer and ticket Parser parser = getParser(); customer.toParser(parser); subject = parser.parseString(subject); bodyPlain = parser.parseString(bodyPlain); bodyHtml = parser.parseString(bodyHtml); // Send email Email email; email.setValue("from","ticketsystem@akgsoftware.de"); email.setValue("to", emailFor); email.setValue("subject", subject); if (bodyPlain != "") { email.setValue("body", bodyPlain); } if (bodyHtml != "") { email.setValue("bodyHtml", bodyHtml); } email.s email.send(); } In the fall where the emailadresse not exist, i'm in the customerservice, the content from the email will be show in my html page. Are this normal ? Have you got any idea? Thanks Fabrice

FR

Fabrice Reithinger
2
2
1 aug 2025 | 10:29 a.m.
Onderwerp:
Service management

Laatste antwoord

Hi Frode, the Problem is i have my own custompage with custom formular as ejscript The user must be give an Email. I sent the notification. All is ok but when the domain are not know. example: toto@toto.de the send Method give -1 at result in the debugger. But the send() give void. The Problem is then that the content from the mail are showing of my page and not the rest of my code. The question is how can i know that the mail are be sending and go to the rest of my code. Thanks

FR

by Fabrice Reithinger
18 aug 2025 | 11:04 a.m.
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URL for phone number lookup?

Hi everyone, I hope you're all doing well. My calling system software can open a URL for a phone number lookup when I answer a call. For example: https://example.com/crm/?search={number} Does SuperOffice CRM offer a URL format that I can use for this purpose?

JS

John Smith
1
0
29 jul 2025 | 06:17 a.m.
Onderwerp:
Core CRM features
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Button for using templates has been moved?

Hello. We discovered today that our button for opening stored templates has been moved from the mail window and to a sidepanel on the right side of the screen. We have also noted that for new requests (mail) it is not possible to use the feature at all.  This affects us quite much with thousands of emails beeing sent every day with our own premade templates. As we have made some setup ourself, im not sure if this affects all, or just us. How can we move it back to as we had it before as this makes answering emails less effective?

DF

Daniel Fredriksen
2
1
2 jul 2025 | 07:34 a.m.
Onderwerp:
Core CRM features

Laatste antwoord

Thanks for the feedback Samuel :) Sounds promising, and looking forward to see it in action. Good summer to you too

DF

by Daniel Fredriksen
2 jul 2025 | 12:30 p.m.
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Relations - possebility to pull out report on companies that has a certain relations type

Hi, We are using Relations to control third-party companies that are delivering services to our customers. Is there a way to get a report on all companies with a particular type of relation?

BL

Bjørn Lindebrekke
2
7
2 apr 2025 | 09:08 a.m.
Onderwerp:
Core CRM features

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Hi Bjørn, I will make a new request and give you feedback 👍
by Øivind Urdal
19 jun 2025 | 06:56 a.m.
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Dashboard with information from static selctions

Hi,  I received a request from a colleague to create a dashboard with certain information. The information is so important that static selections are needed. However, when trying to create a widget and searching for the specific selection, it looks like only dynamic selections are allowed. Is that correct, or am I doing something wrong?

BL

Bjørn Lindebrekke
3
5
19 mei 2025 | 04:49 p.m.
Onderwerp:
Core CRM features

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Thanks, appreciate your effort.

BL

by Bjørn Lindebrekke
20 mei 2025 | 07:29 a.m.
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Form response not being sent

Hi SuperOffice Support, I’m reaching out regarding an issue with a mailing I’m preparing in SuperOffice. It’s an invitation to a webinar, and I’ve used the same process several times before without any problems. The reader registers by filling out a webform, which then shows a "Thank you for your registration" message on screen, as expected. However, the confirmation email that should be sent to the address provided in the form is not being delivered. I’ve checked that the form and confirmation settings are the same as previous campaigns, but the confirmation email isn’t arriving – not even in the spam folder. Could you please help me understand what might be going wrong or if something has changed in how email confirmations are handled? Thanks in advance, //Åsa

ÅS

Åsa Snaar
3
1
6 mei 2025 | 12:03 p.m.
Onderwerp:
Marketing management

Laatste antwoord

Hi Åsa, Thank you for your detailed description of the issue. This matter is best handled by taking a closer look at how your webform and mailing are configured. I have registered a request on your behalf and one of our Support agents will get in touch with you soon.
by Gerard van de Castel
7 mei 2025 | 12:54 p.m.