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Add or Modify Menu to Ticket

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Hi, I want to modify or to create a new Menu to the Ticket Menu.

How can i make this when it's possible ?

if you have any idea ?

Thanks Fabrice

FR
Fabrice Reithinger
2 mei 2024 | 06:22 a.m.

Alles Antwoorden (12)

Its possible via Extra Menus

 




HF
Hampus Fältström
2 mei 2024 | 06:26 a.m.

Hi Hampus,

thanks for your response.

I was in this screen but i don't unterstand that we can do this here.

To this new Option, can i ranking it in the middle for the other Menu ?

Can I see what is doing the other menu ?

I want to make a filtered last requests Menu...

Thanks for your help.

Fabrice

FR
Fabrice Reithinger
2 mei 2024 | 06:30 a.m.

You can't see or edit the default options.
You can redirect to your own screens, CRM-scripts, websites etc
There is an option at the bottom to change the rank (position) so its in the middle.

It sounds like you probably should look at creating a selection for what you want and then create a menu that points towards it.

HF
Hampus Fältström
2 mei 2024 | 06:40 a.m.

HI Hampus.

Thanks for your help. I will do it. :)

FR
Fabrice Reithinger
2 mei 2024 | 06:47 a.m.

I just want to make it clear that we are no longer developing our old Service plattform and all new functonality we develop is for the New Service module. 
Introducing the next generation of SuperOffice Service

We are also working with moving customers to the new Service. If you are trying to develop new functions or processes then I would recomed to move over to the new Service first and after that buld the process there. so that you don´t need to create everything 2 times, or create workflows in an old system that will not work exacly the same as in the new.

Wish you a greate week!

 

Samuel Holmström
2 mei 2024 | 09:35 a.m.

Hi Samuel

I'm of the cloud Version from SuperOffice. I don't know that it give a new Version.

Problem is that my firm need this new Menu yet.

How can i move to the new Version ?

Thanks for your reply

FR
Fabrice Reithinger
2 mei 2024 | 09:45 a.m.

Is this possible in the new version? I can't find the functionality, and when I try to make changes to the meny using MainMenu class and it's methods, nothing happens in the system. 

BM
Beata Martinsson
2 dec 2024 | 02:41 p.m.
Hi Beata,

You should take a look at GUI - Web panels, which allow for adding elements in our CRM-solution. See also: https://docs.superoffice.com/en/admin/lists/learn/web-panel-add-item.html
Bas Kreijveld
3 dec 2024 | 07:44 a.m.
Hello!

Yes, I am aware of the Web panels and they're great, but they don't have the functionality to change the menu options for the requests. I would like to add a new menu button to the "task" menu in the request module, as above! Is it possible in any way in the new version? The MainMenu class allows me to access the menu in question under long_ticket group in the MainMenu class, but the changes I make do now show up in the system.

BM
Beata Martinsson
3 dec 2024 | 08:30 a.m.
You can no longer 'remove items' from the default menu options in the task menu of a request, but you can ADD items here. This can be done via "Task" (also to be found in "list items"). See also: https://docs.superoffice.com/en/admin/lists/learn/add-items-to-task-menu.html
Bas Kreijveld
3 dec 2024 | 08:32 a.m.
Hello again! Thanks, this is also an option, but not the "task" menu that I am wishing to make changes to. This adds an option to the taskmenu that shows up when you click on a request. I would like to add the Menu to either the taskmenu that shows up when you view unassigned requests, or even better, the menu under "find request", which I could do in the old version using the extra menus as above! :) Is it possible, or do I have to do this as a work-around? And is the MainMenu class in CRMScript not an option to manipulate the menu at all? :)

BM
Beata Martinsson
3 dec 2024 | 08:42 a.m.
You can not manipulate the "Task" button in a result list, but you can manipulate the 'right click' tasks on a result list (with the Task as mentioned).

MainMenu class only is available for old service client, so you will not find your answers here.

It all depends on what you are trying to achieve, but I am quite confident that all (new) possibilities will allow you to find a constructive solution. If not please contact your local consultancy team so they can assist on this topic.
Bas Kreijveld
3 dec 2024 | 08:59 a.m.

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