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Automatically add customer to Case based on email "To:" field

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Hi everyone,

I'm seeking assistance in finding a way to automatically add a customer to a Case based on the "To:" address in an email header.

Any guidance or examples would be greatly appreciated!

Thank you!

JS
John Smith
23 aug 2024 | 11:14 a.m.

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Hi John,

Could you provide us more information in this matter?

When mentioning Case, do you mean a Request?

Generally a customer is automatically added to the request through an incoming e-mail based on the From: address.
And when sending an e-mail to the customer with To:, the customer would already be connected with the request.

Gerard van de Castel
16 sep 2024 | 11:15 a.m.

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