Web panel URLs have been updated to be generated dynamically

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Hi everyone! 
On Friday, we updated a number of customer databases where web panels contained hard‑coded URLs pointing to specific tenant paths (such as https://online3.superoffice.com/cust12345/CS/scripts/blogic.fcgi?_sf=0&action=doScript&includeId=somethingSpecial).

These have now been replaced with the recommended Service template variables like <csbl>?_sf=0&action=doScript&includeId=somethingSpecial

Why this matters
SuperOffice Online tenants can be moved between different locations/hosts over time. For example, a customer might be relocated from:
online2.superoffice.com/Cust12345 → app.superoffice.com/Cust12345

If URLs are hardcoded, those links may break when the tenant moves.


By using the supported variables such as: <csbl>?_sf=0&action=doScript&includeId=OurOwnScript

URLs are generated dynamically, ensuring your customizations continue to work even if we reorganize or relocate the customer environment.

More info on supported variables: https://docs.superoffice.com/en/document/templates/variables/for-service.html

Do you need to do anything?
No action required. The update has already been applied.

If you're adding new web panels later, please make sure to use the variables.

2 mrt 2026 | 02:57 p.m.

Alles Antwoorden (0)

Hi Margrethe Romnes,

 

I haven't tested this recently, but was this bug taken into account on Mobile CRM?

https://community.superoffice.com/en/product-releases/bugs-wishes/product-issue/?bid=23093&azure=1

If this is still an issue, web panels might break due to the conversion described above.

2 mrt 2026 | 07:00 p.m.
We will try to reproduce again, our own web panels to Service seems to open just fine even with the variable.
19 u, 39 m geleden | 09:13 a.m.

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