Technical Product Forums

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An areas to discuss Networks/Systems administration type questions about SuperOffice products. Ask product configuration type questions in the Administrator Forums (not here in the technical area).

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Question regarding marketing module

Hi, When will the old SuperOffice marketing template stop working? I am quite sure I have seen som notice about that the old marketing template editor will stop shipping in some version? But I can not find that information again. Anyone having informatiion about this? I have developed 3 templates long ago to a customer and need to rebuild them if they will not work anymore (10.3.3) seems ok. Is it possible to convert them to new editor somehow or do I need to create them from scratch. //Anders
Anders Larsson
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7 okt 2024 | 03:08 p.m.
Onderwerp:
CRM Web Application

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I guess the old maileditor will exist at least until SO 11 is shipped? Docs b4 had information about the old editor but can just find information about the new editor (10.3.5 +) SuperOffice Marketing | SuperOffice Docs So the questions remains unanswerd: When will old version dissapear? Will it be possible to convert from old template format into new format?
by Anders Larsson
29 nov 2024 | 09:52 a.m.
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SOProtocol: Open dialog and automatically add person, company and sale

Hi, We are working from a webpanel on the SuperOffice logo, and we need to open the dialog window to create a new appointment with pre-filled data. We can open up specific appointments just fine with: SuperOffice.ClientCrossMessaging.executeSoProtocol('appointment.main[refresh=false]?appointment_id='+id);   But, when running the following code, the Sale is not populated (but, it works when we are actually standing on the sale in the gui) SuperOffice.ClientCrossMessaging.executeSoProtocol('appointment.main[new=true]?appointment_id=0&sale_id=12345'); How can this be achived? Regards Pär Pettersson
Pär Pettersson
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6 nov 2024 | 03:35 p.m.
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CRM Web Application

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Wow, it does work!  :) Thanks alot! Regards Pär
by Pär Pettersson
27 nov 2024 | 07:39 a.m.
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Hiding and showing Custom Fields

Hi,   I would like to know if it is possible to Hide/Show custom Fierlds based on the value of the fields? If the field is empty, then hide it otherwise show it to the enduser.   Thanks   /Siavash
Siavash Taghizadeh
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4 nov 2024 | 01:54 p.m.
Onderwerp:
CRM Windows Application

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Hi Siavash, You are asking this in the Windows Application form, which is a legacy product and not recommended anymore. The Windows product, and onsite web application, did support custom sentries in NetServer (the application server) which would provide the level of control you ask about.  There are no custom sentry capabilities to control the visibility of fields based on a field value in the online platform. It is a big wish from integration and customization audiences. The current and future of UI customization options are defined in the Screen Designer area of SuperOffice. Best regards.
by Tony Yates
5 nov 2024 | 07:42 a.m.
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Using SSO login from Microsoft in web panels

Hello!  When I use a SSO login.microsoft.com I get an error saying " The loading of “ https://login.microsoftonline.com/common/oauth2/authorize? .... in a frame is denied by “X-Frame-Options“ directive set to “deny“. I understand that this is by design, but are there anyone that have solved this in some way, and they want to share it? Regards Martin
Martin Andersen
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3 okt 2024 | 10:17 a.m.
Onderwerp:
CRM Web Application

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Neither Microsoft/Google allow SSO auth inside an iframe. Using a javascript library that opens a popup, as David stated, is the most common solution. I hoped we could provide such a library/solution, but haven't the resources. A potential community project would be nice? An alternative is to open the authentication process in a new browser tab and perform the authentication there, then somehow (websockets?) refresh the web panel.  Best regards.
by Tony Yates
7 okt 2024 | 01:45 p.m.
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Error during integration of SO forms as plain HTML into CMS Drupal

Hello SuperOffice team, We are currently trying to integrate a SO form as plain HTML into our CMS Drupal.  However, our agency gets this error message when trying to integrate the form. Do you know why we get the error message and how we can solve the problem? Many thanks and best regards, Zornitsa Nenova

ZN

Zornitsa Nenova
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26 aug 2024 | 07:09 a.m.
Onderwerp:
CRM Web Application

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Hi, No, the screenshots you provided show that the way that you are including the form is the correct way, only think that i can think of is that you have other javascript included on the page that interfere/override functions used in form processing.
by David Hollegien
25 sep 2024 | 07:42 a.m.
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On Premise support from the new Outlook web app

Hi All, I have been advised by Guttorm to log this query on community, and it relates to the new Outlook web application, which users are getting prompted to move to.  Currently with this web app you can only archive emails to the online version of SuperOffice, however our on-premise customers are asking when this will be available for them.  Do we have any updates on where this is in the development roadmap? Many thanks, Trevor
Trevor Sharp
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19 mei 2023 | 11:11 a.m.
Onderwerp:
CRM Web Application

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I understand, maybe someone from product is reading along with us. 😄
by David Hollegien
20 sep 2024 | 11:36 a.m.
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SuperOffice / Sharepoint using internationam M365 Tenants

Dear all, One of our customers has several international branches. Two of these countries work with SuperOffice using the same tenant. We are currently trying to move the documents to Sharepoint but are having problems with our colleagues from abroad. In the Microsoft world we have different tenants per country. The authorizations are set so that the AT colleagues can see and edit the documents on the GE Sharepoint. Unfortunately, SuperOffice does not seem to support this, ALL users with user plan must be in the same Microsoft Entra subscription . We made some tests to see what happens. Transfer to sharepoint worked fine. The AT users can open and edit the documents from SO. Our only problem is that the AT users cannot create new documents. They get a 400 error. Has anyone had this problem and solved it? Thanks in advanced Georg
Georg Diczig
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24 jul 2024 | 06:46 a.m.
Onderwerp:
CRM Web Application
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How is document template language versions handled in DB, and how to set using crmscript?

Hi all. Just wondering - how is language versions handled for Document templates? When addin a new language-version I cant see any changes in the DocTmpl-table. Looking the DocTmpl-table up, I can't find anything language-ish mentioned, and haven't had any luck finding any tables where this many-to-many relation would be stored. Furthermore, how do you create a document in crmscript with a specific language? When I lookup NSDocumentTemplatei I don't see any language-related attributes.   

KR

Kasper Rosenlund
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21 jun 2024 | 10:14 a.m.
Onderwerp:
CRM Web Application

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To answer your orginal question Kasper: Integer documentTemplateId = 207; // get a stream of your document template variant here, for example purposes we just take the existing NL variant NSStream documentTemplateVariantContent = listAgent.GetDocumentTemplateStreamFromId(documentTemplateId, "nl"); // retrieve existing base document template entity for the plugin code NSDocumentTemplateEntity documentTemplateEntity = listAgent.GetDocumentTemplateEntity(documentTemplateId); // create new variant which copies the default one listAgent.CreateDefaultDocumentTemplateLanguage(documentTemplateId, "fr"); // save our variant listAgent.SaveDocumentTemplateStream(documentTemplateId, variant, "fr", documentTemplateEntity.GetLoadTemplateFromPlugin());
by David Hollegien
11 jul 2024 | 01:16 p.m.
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New prompt in service upgrade.exe prevents automatic execution

With version 10.2.9. the following prompt appears every time when running upgrade.exe: "Note: Customer center templates will be migrated from disk to the database. If you have customized templates in a backup folder, restore now before continuing. [ok]:" Due this prompt asking for user input you can't automate the process by passing in a config-file (-config-file option), passing the option -noconfirm also doesn't skip this prompt. Is there a other (not documented) command line flag or answer key in the config-file option pass to this prompt without manual user input?
David Hollegien
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8 nov 2023 | 08:13 a.m.
Onderwerp:
CRM Web Application

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Hi Tor, We just write 'ok' to the standard input of the upgrade.exe program as soon as it is started if the version is 10.2.9 or greater.
by David Hollegien
4 jul 2024 | 10:15 a.m.
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How do I add participant to a new appointment using SoProtocol?

Im trying to open a new appointment dialog, with a specific set of participants, using a button. Is this possible using soprotocol? Or maybe crmscript that redirect to some calcalulated soprotocol expression. I have looked through the documentation, but the closest I can get to add anything is using &groupview=true . https://docs.superoffice.com/en/ui/soprotocol/create-appointment.html Ideally I would like to add a set of emails, not necessarely in SuperOffice. But if needed, a set of persons would do the trick as well.  

KR

Kasper Rosenlund
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0
4 jul 2024 | 09:22 a.m.
Onderwerp:
CRM Web Application