Support & frequently asked questions

After version 12.0 was released today we see that StrippedValue did not work any more for customers. Have to change it to Value. Is this a bug?

Hi, We need Setting or Solution in Service Module for our Groups with HQ in Bremen and diff. international Support Teams in Far East, working together on the SO Ticket system for our global End user,  now the Support Teams in Singapore need the created Time of Message should be their local SG time plus the used Time Zone setting for their User group or their Category; in SO Database is only our initial configured local Time in Bremen saved, that’s not enough.   

I doubt that you can use the standard parser variables in your own CRMScript. If your CRMScript looks like this: %EJSCRIPT_START% Password %EJSCRIPT_END% You can add %PARSER_TREE% after %EJSCRIPT_END% to see which parser variables you can use. %EJSCRIPT_START% Password %EJSCRIPT_END% %PARSER_TREE% Remember that CRMScripts does not have the same context as the default files (e.g  registerCust.html) and will not provide you the same