Support & frequently asked questions

Hi, We use our Support Emailadress as our Mailbox in CS then forward it to the SO Mailgun. The Forwarding works fine to create Tickets from User Requests. And we have also Email-Filter in CS to block Auto-Reply if:  E-mail which contains Auto-Submitted: . (auto-generated). This Filter is to block Auto-Reply Email if Emails sennt from our Ticketsystem to any external Support Mailbox which has also Auto-Reply for  acknowledgement, it could raise endless Tickets in our System. Now we see it block also the Auto-reply from SO Mailgun for acknowledgement the new registered Ticket. How could I implement Negative in Email Filter: if E-mail which contains Auto-Submitted: . (auto-generated). and Email not from @<our Domain>.suocrm.eu? Thanks!

We have now tried with multiple tenants, 10+, to reproduce this behaviour but in all our tests where the preference was set to "Yes" in 11.2 and then upgraded to 11.3, the preference was still set to "Yes". By default this value is always No.

Hi, do you have any scripts being run in the "Actions" part of the forms? You could report this to support, then they could possible see if there's any error messages in the logs that could explain the behaviour.