Customer has unread messages
Hi
I'm trying to figure out an efficient way to make a method that through the api return true/false if the customer has any new tickets or any unread messages to existing tickets. I see that there is a ReadByCustomer field on the Ticket entity, so I might be able to use this in some way.
Any suggestions as to how I should approach this?
Alles Antwoorden (3)
Is there a way to set the ReadByCustomer field through the API? setting the value on the TicketEntity and calling SaveTicketEntity() doesn't seem to do anything.
Did you find a way?
I gave up and created a database table to keep track of when users last read a message.