Opening up new Service GUI for a new ticket but not setting customer as e-mail recipient?
Hi,
I want to build a URL to go to the new Ticket screen in CRM for creating a brand new ticket, and have it linked to the correct customer, but do not want it to suggest to email the message to the customer. This is going to be used from a webpage we have internally for registering a new ticket.
For example, if I browse to "https://online2.superoffice.com/CustXXXXX/default.aspx?ticket.new?person_id=5" it'll sometimes add the person as e-mail recipient, and sometimes not. How can I tell it to never add the e-mail recipient?
Alles Antwoorden (1)
That ticket.new sometimes does and does not pre fill the correct info should be fixed in 10.2.11, see bug 47528
Passing 0 always creates a empty ticket for me:
//default.aspx?ticket.new?person_id=0
Edit: Ah, you mean to connect the request to the person but not to the message (so basically create a comment), not sure that is possible. Basically you are asking the the return of the 'new quick request' functionality, which I wholeheartedly agree with. 😅