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HI Bas, thanks. We have a single Support mailbox to support Emergency Incident with our Support Teams from diff. Regions for all global Customer. Currently integrierted is our Support Teams in HQ Bremen and Singapore, later planned is more Countries/Regions in Far east. I check in Database, the Escalation Level will be reached if alert-timeout is on time, with exception of Weekend and Red days. Maybe I must buld Logic to calculate this with seprated Time frame and red days for our diff. User groups in Scripts.

That's amazing news, thank you, I will let the customer know 😊

For a customer, we helped with calculating the merge fields in Word. See the example where we needed to find the unit price, but only had the line total price and quantity available.

Hi Samuel, very weird syntax that it does not include the '.', but indeed it works with , only not when using it in a url of a custom object record in the right click context menu, then it uses the value from the last record you actually 'opened', instead of the row that is active, propably it uses the record that is in your currents.  How supported is this? since this is not documented anywhere (so far i can find)

Hi Bas, Our tickets in CS are not only for our service & support but also Billing monthly sent to our Customer. Closing a ticket requires filling in several mandatory fields shown in bold in Tieckt Header; otherwise, it’s IDs will display in a red row to user, this ensures that no tickets being skipped to bill to our customer.   The associated lists of cost center in extra table and project are two of them. We have thousands of projects; For enabling users to quickly and easily find and select his correct project in TicketEdit, we need a filtered project-list with status neither closed nor cancelled, sorted by project start date, includes specific display fields. The Solution in Screen with Simple Value works exactly on our demand. In contrast, triggered dialogs require a step more   to ask user in dialog to confirm the Project Status -- The process lacks conciseness. Similar to the linked cost center list, which includes a "Disable" field in extra table, in TicketEdit should display only active cost centers, the Triggered dialogs require the user to confirm the display of active cost centers via an additional prompt -- an unnecessary step for the user.  In short, triggered dialogs is general good but not ideal for our this application. The ideal approach would be to implement the necessary conditions beforehand -- like simple value in Screen or conditions in Archive of ScreenDesigner.

Hi Starting today, all new and/or updated appointments in Superoffice, are being offset by +2 hours by Nebula. In O365 as well as in Superoffice. I have no idea where to look and/or how to find out if this is a Nebula issue or an O365. Regards Eddy