Bruger & Admin Learning Support & FAQs Product updates Forums

is Possible to set diff. Time Frame and Holidays for Support Teams from diff. Regions

lock
push_pin
done
Besvaret
2
1

Hi, 

we have more Support Teams (User Groups) from diff. regions (Bremen, Singapore, ...) using the same Ticketsystem (old SO CS Mode), how is possible to set diff. Time Frame and Red days  for Deadline of Ticket owned by diff.Teams User? Bremen and Singapore have diff. Holiday. in SO Administration there is no Setting possible. How is Possible with crm sripts?

Thanks!

Jianchun You
5 t, 37 m siden | 01.27 PM

Alle Svar (1)

Hi,

Sorry but this is not possible. This is only supporting one timeframe as a standard and if you need multiple timeframes you need to use Extra Tables to configure this and use CRMScripts to build the logic. 

Mikael Månsson
4 t, 50 m siden | 02.14 PM

Tilføj svar