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truncated text from long Description in Ticket Header?

Hi, is possible to get first 20 Characters of long text from Description in Ticket Header? We have old Service Module. Thanks!

Jianchun You

14. maj 2026 | 08.11 AM

Alle Svar (1)

truncated the description in new short text UDF and take this one to Ticket header.

Jianchun You

14. maj 2026 | 03.40 PM