Hi, Yesterday I had a meeting internally with some colleagues who are auditing our systems for compliance with ISO27001.  One of the recommendations is to have a "log" of data exports.  At the moment, only select roles can export data from SuperOffice. But, there's no way (that I know of) of knowing who exported what, and when.  An example of this in another system is in HubSpot, you can get email notifications when a data export happens, and you can see how may rows, what properties were exported, who by, and when it happened. Is there potentially a way to script this, or would it be an idea to create a wish for enhanced logging, perhaps a "Logs" system in Settings and Maintenance that could see when  imports & exports have happened.  A bolt on to Logs would then also be detailed field changes, i.e. userid 223 changed the company name of company id at 13:48.  If anyone has ever had to report on this kind of information, have you done any kind of work around or discovery of something that I may not know about?   Thanks for reading.   Adam 

  We just started with Development Tools and want to get started with Screen Designer and very simple scripts The first idea is to have a dynmic link from SuperOffice to Jira We want to use "Button" in Screen Designer to open the link URL-prefix + Jira ID I would also be interested to know if there is a selection of scripts which can be re-used or reviewed for learning Thank you very much

Hi We have a large tree of categories for service since we manage both support requests, sales request and much more in Service. Our challenge is that it seems that when we have a subcategory, it does not inherit the settings from the parent. Example, we have a category called Leads with subcategory Webinar.  Leads is only visible for members and we have added a long list of members (unfortunately, we cannot use groups here) The subcategory Webinar does not inherit this setting, so we need to set it to members only and add the same long list of members. With a tree with 100s of subcategories, this is a time consuming process. Anyone with a hint how this can be managed in a better way or how to get the categories to work with inheritance from parent categories?   Thanks in advance Ole    

I’ve built a screen and encountered a problem! I’ve used the “Message” building block in the screen to open an additional page where you can respond to request messages. The screenshot below highlights a bug. If you click "reply" to the request, then "Edit" and then choose "Cancel," the case header from the old service interface appears. Where is this coming from? It doesn't show unless I click "Edit", and then "Cancel".  Also, I have a feeling it’s a leftover from the Old Service, and I’m wondering what will happen when old service is decommisioned—will these screen layouts stop working as they do now? Does anyone know? I have a hard time finding information about this.  I’m currently using this screen because it allows me to include attachments from previous emails in the request thread, something that the UI for regular case messages doesn’t allow me to do anymore after the update.     This is the layout of the screen definition. Then, I add a template variable in the url to get the ticket to show, like this  https://online3.superoffice. com/**CONTEXT**/CS/scripts/ blogic.fcgi?_sf=28&action= doScreenDefinition&id=78& entryId= <tiid> I sent this in as a bug, but I got sent here as bug@SuperOffice.com does not have ownership over this since it is a customization.  Does anybody know how to fix this? And if this will stop working as it does right now in the future. 

Hi again, Complementing the Our contact field with a secondary contact from our side I created a custom field which was the type list and the list used was associates. However when importing companies from excel our contact is updated but my custom field is not - even if the input is the same (same name). Is there some extra setting for that?  As an extra inpur I tried importng a custom field for relevant group - I first tried importing to the field (type list wth list used being General - User Group) but failed. However when creating my own list and changing to that for the custom field it was working.  Thankful for answers! :)