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Did you get stuck with your task? Do you need help using SuperOffice CRM? Did you find a creative workaround for a task you couldn't accomplish? This is the place to post questions, share tips and workarounds and help others.
All conversations (154)
Script is taking too long to execute.
Hi, I have this error: EjScript::RunTimeException: Script is taking too long to execute. Execution time: 122.10, User CPU time: 9.56 But How can i fix that ? I need the script to do something, it make 100 Results and than come the error.. Thanks for your help Fabrice
FR
Fabrice Reithinger
Emne:
Service management
Siste svar
Hi Fabrice, Generally speaking, if a script is taking too long to complete then it's probably because the script is trying to do much more than what the CRMScript engine was designed for. CRMScript best practices | SuperOffice Docs There is too little information in the OP to better understand what task(s) the script is written to complete, but unless there is something wrong - like highly unoptimized code, then this is generally an indicator that the intended work would be best written as a custom application that leverages webhooks, etc. Best regards.
by Tony Yates
Export ticket content to Excel
How can I export tickets to Excel, including the ticket messages? I want to do an analysis of all support ticket for a period. I have tried exporting tickets by using selections. I get all the metadata, name, user, time, hashtags etc, but is see no way to include the content of the tickets. Is there any way I can export tickets with contents?
AA
Anne-Kristin Aasberg
Emne:
Service management
SuperOffice for Outlook on Mac
Hi! I would like to add Super Office to my private Mac. I have downloaded Outlook and SO Web Tools, but unfortunately it doesn't seem to work to download SO add-in for Outlook. In the Outlook app store, I download the SO for Outlook add-in, log in with my job credentials but then while downloading/installing I get this message: "Taking you to Microsoft 365 to complete this process." Nothing happens and this keeps spinning for hours. If I click on the cross, the add-in is still not downloaded and I cannot for example open emails from SO into the outlook app or save emails into SO. Please someone tell me if it's even possible to work SO for Outlook on a Mac (Macbook Air M1 with latest software update) so I can go to using 1 computer instead of needing the Windows computer for sending & saving emails
AO
Aniek Oosterhoff
Emne:
Core CRM features
Siste svar
I think you will need to reach out to our support in this case , and they can look in logs and investigate this further.
by Samuel Holmström
SMTP issue with Exchange server
Hello we tried to use for customer service an Exchange server to send email over smtp. But we get te error below. The servers are using valid self signed certificats. And we even did not select the SSL option in the settings dialog. Has anyone an idea, where the certificate could be missing? Outbox::sendMails() Error: SmtpCurl error: Peer certificate cannot be authenticated with given CA certificates. SSL certificate problem: unable to get local issuer certificate(220) Thanks
C
Christian Kogel
Emne:
Service management
Siste svar
Great to hear!
by Marcus Svenningsson
Automaticly put a mailadresse in Copy on answered in a ticket.
Hi. I would need some help to do a task in the service portal. One of our customer would like that when we answered in a ticket it will automaticly go an answered in copy to a another mailadress as well as the reciepient. I think this is something that could be fixed with a macro but I dont know with parameters that is correct to use for this. Does anyone has done this before and know how to make this?
JG
Johanna Gustafsson
Emne:
Service management
"A task was cancelled" on quote alternative - what does it mean?
Hi forum I have a user who experienced this error message - i suspect it could have something to do with their quote connector, but i can't really seem to find that error message anywhere. It has not happened since, for as far as i know, but im just looking for an explanation. Anyone knows what it means? The user explains that it came up after duplicating the "Products" alternative, changing the title to 2023-11-08 and then made "Products" the favourite alternative. Thanks
Dennis Aagaard Mortensgaard
Emne:
Sales management
Siste svar
Hi Dennis. If you contact support we could check what is logged when this happens.
by Margrethe Romnes
Add or Modify Menu to Ticket
Hi, I want to modify or to create a new Menu to the Ticket Menu. How can i make this when it's possible ? if you have any idea ? Thanks Fabrice
FR
Fabrice Reithinger
Emne:
Service management
Siste svar
Hi Samuel I'm of the cloud Version from SuperOffice. I don't know that it give a new Version. Problem is that my firm need this new Menu yet. How can i move to the new Version ? Thanks for your reply
FR
by Fabrice Reithinger
Element for Float in Screen
Hi, How is to create an element for Datatype Float in Screen? Thanks!
Jianchun You
Emne:
Service management
Siste svar
by the way, how to create element for Timespan in Screen? there is an existing element-type for Form elements/Select timespan, but if i created, it shows me no list of hours and Minitues i can select.
by Jianchun You
separated profile for other Usergroup
Hi, I have created new Profile for Tickets Header in CS old Service Modul. How could I asign this to other Usergroup or User then default, so that only this group has this View. By the Way, is possible to define separated Email-Tag for other Usergroup or Ticket Category? Thanks!
Jianchun You
Emne:
Service management
Siste svar
Hi, Unfortunately we have limited support for multilanguage on these types of lists. Perhaps there are someone else that has some tips on how they have solved this in the past.
by Michel Krohn-Dale
rename the Label of Standart-Fields in new Service Module?
Hi, how can I rename the Label of Standart-Fields in new Service Module? In Layout designer I don't find this Possibility. Thanks!
Jianchun You
Emne:
Service management
Siste svar
I saw it right after posting the comment. It looks like this one can work. Thank you Tony :)
UT
by Ummair Tahir