Support & frequently asked questions

We are happy to announce 'Request Management' is planned released to CRM Online soon This will conclude the pilot program for 'Request Management' and the pilot program will end on 31st of May 2023 - We urge you to give your feedback during this last period of the pilot.  Your feedback helps us identify issues, fix them and make the software even better. We are happy and grateful for your participation in the program  For those who have been partisipating in the pilot program As a Request Management Pilot customer you will continue as normal, no changes will appliy. If you need help with the feature after the end of the pilot progam, reach out to our support team here .  Existing customers running Service - and want to enable Request Management can head over to whats new: the-new-superoffice-service Feedback We urge you to give your feedback during this last period of the pilot. Your feedback helps us identify issues, fix them and make the software even better. How do I provide my feedback to SuperOffice? We have several ways for you to give us feedback during the pilot testing: Pilot Forum  – this is the main communication channel to use. It is where we will inform everyone involved in relevant issues and is a place for you to post questions or provide feedback. You may receive answers from other customers, partners as well as our R&D resources. Pilot Forum:  https://community.superoffice.com/en/customer/forum/rooms/pilot-program/ Feedback form  – there is a Feedback form which is available to everyone all the time  here . It can be an easy option to send us a message about anything you have tested. We want to know if you are particularly happy with something as well as hear about any issues you may encounter. Send us an email  – we have a dedicated mail address:  pilot@superoffice.com  you can use to send in your questions or comments. This may be helpful when you want to discuss issues particularly relevant to your installation and you don’t want to post on a forum. If you need help with the feature after the end of the pilot progam, reach out to our support team  here .

Thank you, for the link to the recordings...

Hi all,   One of our largest customers is currently still using Office 2016 and is therefore affected by this problem: When using newest Web Tools 12.7.2 with "older version of Outlook" 2016 or lower - invitations are not sent out properly Could someone help me out with a download link for WebTools 12.2? The customer is currently moving to the cloud but will keep Office 2016. So for the rollout we would need to deploy WebTools 12.7.2 in the Citrix environment. Thanks in advance! Georg