Support & frequently asked questions
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Latest Forum Posts
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JV
Hey There, please excuse the upcoming wrong terminology, I'm using SuperOffice in German so I don't know the correct english terms... I transferred the "Not deliverable" list, provided after an Email kampagne, to a selection, so I could see the responsible sales rep. of the addressees who couldn't be reached. (hope this makes sense) The "not deliverable" list in the campaign consists of 51 entries. The selection created out of that list contains only 34 entries (respectively 38, I tried it a couple of times and got different results). This is kinda annoying as I can't detect whats the problem. Tipps would be highly appreciated.
Janka Vazquez 05.24.2022 -
Looking at the support case, it appears the customizations responsible for creating certain documents was not setting the documents extref property. This caused these documents to become marked for softdelete and thereby unavailable after a few days. When set correctly, documents remain available and open as normal. Best regards.
Tony Yates 05.23.2022 -
Glad to hear that it all worked out for you! Have a great summer.
Samuel Holmström 05.23.2022 -
Hi, We have ran into an issue for an onsite customer that some documents never gets checked in, so we need to make an daily task to check them in using script. But, how can we identify what documents have been checked out? cant seem to find anything in the database, the only way seems to check if they file have been moved to the locked folder in so_arc. But, where is this information stored in the database? Regards Pär
Pär Pettersson 05.23.2022 -
Hi, Morten. Unfotently the chat is not accessible in the app Mobile CRM. How the chat would work in just a browser session of Superofifce on a phone or tablet I'm not sure off. But thats the way to be able to be acrive in the chat.
Samuel Holmström 05.21.2022 -
Hello Anne Lene It is very rear that only 1 member in the team has a target and the rest do not. It saves you a lot of clicks to automatically add all users in a team. Our initial user surveys/test clearly indicated that the current solution is preferred Anyway all users in a team wil get the value 0 in target, and this is the same as no targets at all in our dashboard tiles
Erik Eide 05.20.2022 -
And me
Cathrine Mula Davis 05.20.2022 -
Hi Anne Lene Export to PDF is not yet implemented - menu item has been removed in next version and will be reintroduced when feature is in place. Thank you for feedback :)
Frode Berntsen 05.20.2022
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