Support & frequently asked questions

Get support. Search our collection of frequently asked questions (FAQs) and forum posts.

Common support topics

report_problem Den splitter nye versjon 10 av SuperOffice CRM er ute!

De vanligste kundestøtte emner


Bruker- og lisenshåndtering


Dokument- og e-posthåndtering


Håndtering av markedsføring


Søk og visualisering av informasjon


Saksbehandling i Service


Innstillinger og vedlikehold


Latest Forum Posts

  • Kasun Ratnayake

    this topic is added so that senura can check logs  

    Kasun Ratnayake 01.26.2022
  • Senuri Samindi

    Testing reply

    Senuri Samindi 01.26.2022
  • Johan Herodes

    We have the individual config that sends an e-mail if errands not been read or answerd for a given time-period. If we want to achive the same in a selection SO lacks the possibility to select action older than, say 5 days. The same concept could be used for our status "waiting for customer".

    Johan Herodes 01.25.2022
  • FR

    Hi Gerard, thanks you for your answer

    Fabrice Reithinger 01.20.2022
  • Frode Berntsen

    A new version of the Pilot Feature " SuperOffice SharePoint Documents" will be available in a few weeks time. This verison will allow you to u se AAD groups to control access to  SuperOffice documents. Stay tuned.

    Frode Berntsen 01.19.2022
  • Lina Paulauskaitė

    It is commonly said that everything in IT is possible - the only limits are creativity, budget and time :) The first point is not possible with the standard feature set in Service. Then second and third are possible, but from your message, I understand that they all have to be done through Service.  I guess that with CRMscripting and, creative approach to tasks it is possible to fulfil many requirements. In this situation, the best shot is getting a consultation with a SuperOffice technical consultant. To discuss details and how much it would take to create a custom solution as the client wish.

    Lina Paulauskaitė 01.17.2022
  • Christian Mogensen

    I think the wish is for a sum(duration) of all the appointments in a project, where duration = end-date-time - start-date-time   i.e. a meeting from 3.jan 9:00 to 3.jan 11:00 has a duration of 2 hrs.  

    Christian Mogensen 01.12.2022
  • Lina Paulauskaitė

    It is a situation that some of the customers encounter once in a while. You described the situation accurately. Once you change the ejtag, reply messages to existing open (or closed) tickets will create a new ticket (request). As far as I know, there is no "magic" trick to avoid it. The best practice could be to make a change on a low activity period when there are fewer open requests . Consultants that work with these requests will have to merge replies to these few open requests manually. Batch management tools in Service allow you to do it swiftly. I hope this answered your question. If it does, please don't forget to select this reply as an answer.

    Lina Paulauskaitė 01.11.2022

Aktive forum

  • Christian Mogensen Core CRM features

    Let's talk about contact management, privacy features, diary, document management, find and selection features, email and office integration tools that support personal productivity.

    01.12.2022 mode_comment 69
  • Hans Chr. Grønsleth Sales management

    Let's talk about sales and opportunity management, sales forecasting, sales guide, sales targets and KPIs, quote management and sales documents.

    12.19.2021 mode_comment 29
  • Frode Berntsen SharePoint Documents

    Open, edit and store documents in Office365 SharePoint directly from SuperOffice.

    01.19.2022 mode_comment 26
  • David Hollegien OAuth 2.0 for SuperOffice

    Modern authentication (OAuth 2.0) against SuperOffice Inbox and Service mailboxes over IMAP (Microsoft 365 only)

    11.05.2021 mode_comment 11
  • Gerard van de Castel Mobile CRM

    Let's talk about using SuperOffice CRM on mobile devices.

    01.05.2022 mode_comment 9
  • Giedre Varne Welcome to Forums! Let´s get acquainted

    Welcome to forums, let’s get to know each other. Please introduce yourself and meet other forum participants.

    12.14.2021 mode_comment 7

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