Automaticly put a mailadresse in Copy on answered in a ticket.
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Hi.
I would need some help to do a task in the service portal.
One of our customer would like that when we answered in a ticket it will automaticly go an answered in copy to a another mailadress as well as the reciepient.
I think this is something that could be fixed with a macro but I dont know with parameters that is correct to use for this.
Does anyone has done this before and know how to make this?
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