Automatic e-mail notification to SecondaryPersons(?) about new answers.
Hi,
My users can see tickets belonging to their colleagues, and some want to get notifications about tickets that doesn't belong to them. When adding someone to a ticket's SecondaryPersons the persons email appers over the message when writing a new reply in SuperOffice, but SuperOffice only e-mails the person who created the ticket.
Can I get SuperOffice to notify SecondaryPersons?
Alle Svar (2)
Hi Vidar,
The SecondaryPersons are for linking additional persons from the customer/external side to a ticket, not from the user side.
You could use the favorite functionality to have additional users 'subscribe' to notifications about a certain ticket, and then enable notifcations for tickets in the users favourite list:
Sorry, I meant the external users of our customer frontend. They can mark tickets as favorites (stored in an external DB; I didn’t see a way to do it using the SuperOffice API), but they now want email notifications for favorite tickets.
When a ticket has SecondaryPersons, their emails appear above the message when writing a reply, but SuperOffice only notifys the first email. Why?
