Hi,
My users can see tickets belonging to their colleagues, and some want to get notifications about tickets that doesn't belong to them. When adding someone to a ticket's SecondaryPersons the persons email appers over the message when writing a new reply in SuperOffice, but SuperOffice only e-mails the person who created the ticket.
Can I get SuperOffice to notify SecondaryPersons?
Alle Svar (2)
Hi Vidar,
The SecondaryPersons are for linking additional persons from the customer/external side to a ticket, not from the user side.
You could use the favorite functionality to have additional users 'subscribe' to notifications about a certain ticket, and then enable notifcations for tickets in the users favourite list:
Sorry, I meant the external users of our customer frontend. They can mark tickets as favorites (stored in an external DB; I didn’t see a way to do it using the SuperOffice API), but they now want email notifications for favorite tickets.
When a ticket has SecondaryPersons, their emails appear above the message when writing a reply, but SuperOffice only notifys the first email. Why?
