WebTools auto login not working due to download service being offline/unavailable

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Besvart
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We are having an issue with webtools auto login (double click on the owl in the tray area), it doesnt work and the log file shows the following:

Error    2024-04-30T09:02:31.15    SuperOffice.TrayApp.Server.TrayAppServer>Execute<TRequest, TResponse> SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest SuperOffice.TrayApp.Server.TrayAppServer+OnExecute`2[SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest,SuperOffice.TrayApp.TrayApp2.GetAlarmsResponse] MSSQL - 12 \\\ 1501235947 SuperOffice 10.3.3 NetServer 10.3 Release (Build: Release_OnSite_10.3.3_2024.04.17-01) 10.3.0.0 10.3.3.617 Release_OnSite_10.3.3_2024.04.17-01 Default ACRMWEB02 NetServer        TrayAppServer.Execute implementation failed SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest DH (1993) - Authorized (Employee)Gebruikersniveau 0+:  MSSQL - 12 \\ACRMSQL10\SuperOffice_AllCRM (crm_AllCRM), Database serial #: 1501235947, Database Expiration Date: Friday, July 12, 2024 ACRMSQL10 SuperOffice_AllCRM 1501235947 SuperOffice 10.3.3 NetServer 10.3 Release (Build: Release_OnSite_10.3.3_2024.04.17-01) 10.3.0.0 10.3.3.617 Release_OnSite_10.3.3_2024.04.17-01 Default ACRMWEB02 NetServer Response status code does not indicate success: 502 (Bad Gateway).    at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
   at SuperOffice.Util.HttpHelper.GetObjectFromHttpSyncWithContent[T](String url, HttpServiceJwtConfig config, RequestType requestType, HttpContent content)
   at SuperOffice.DCF.Web.WebTools.WebToolsVersionService.GetVersionResponse(String clientVersion)
   at SuperOffice.TrayApp.Server.TrayAppServer.ApplyVersioningRules[TResponse,TRequest](TResponse response, TRequest request)
   at SuperOffice.TrayApp.Server.TrayAppServer.Execute[TRequest,TResponse](TRequest request, OnExecute`2 implementation) System.Net.Http    
      Exception Message:Response status code does not indicate success: 502 (Bad Gateway).
      Exception Source:System.Net.Http
      Exception Target:System.Net.Http.HttpResponseMessage EnsureSuccessStatusCode()
         at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
         at SuperOffice.Util.HttpHelper.GetObjectFromHttpSyncWithContent[T](String url, HttpServiceJwtConfig config, RequestType requestType, HttpContent content)
         at SuperOffice.DCF.Web.WebTools.WebToolsVersionService.GetVersionResponse(String clientVersion)
         at SuperOffice.TrayApp.Server.TrayAppServer.ApplyVersioningRules[TResponse,TRequest](TResponse response, TRequest request)
         at SuperOffice.TrayApp.Server.TrayAppServer.Execute[TRequest,TResponse](TRequest request, OnExecute`2 implementation)

 

The download service is offline, so i guess that is the underyling issue (https://www3-superoffice-com.azurewebsites.net/DownloadService/)

WebTools should still work when this isn't available...

SuperOffice Version: SuperOffice CRM OnSite 10.3 Release_OnSite_10.3.3_2024.04.17-01

WebTools version: 

 

30. apr. 2024 | 07:05 a.m.

Alle Svar (5)

We just noticed again that the download service was offline, causing auto login for onsite customers and downloading of documents from SuperOffice Online using webtools to fail (502 bad gateway response)

The download service shouldnt be a critical dependency for these actions in my opinion...

16. sep. 2024 | 02:55 p.m.

Again the https://www3-superoffice-com.azurewebsites.net/DownloadService/ site is offline, breaking webtools functionality.

 

27. sep. 2024 | 07:08 a.m.
https://status.superoffice.com/incidents/w8hwbhkvm44l
27. sep. 2024 | 08:49 a.m.
They are working on it.
https://status.superoffice.com/incidents/w8hwbhkvm44l
27. sep. 2024 | 08:49 a.m.

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