Hi!
We want to show a udef field from the company card on a ticket in service. Cannot find this field in service. Isn't that possible?
Anne Lene
Alle Svar (9)
Hi,
Depending on what kind of udef it is possible to show it using dot syntax. Ie person.userdef_id.string05
Hi Michel!
It is a short text field on company. Is that possible to show?
Anne Lene
Hi,
Yes this should be possible, should be something like ticket.cust_id.contact_id.userdef_id.string05.
Hi
Just to add to Anne Lene's question, is it possible to display the name of a udef list value using dot syntax?
I was hoping you could do it like this: "ticket.cust_id.contact_id.userdef_id.long07.UDList.UDList_id.name" but I guess that's not how it works.
Hi,
Unfortunately it is not possible to show value other than id for udlist using dot-syntax.
It is possible to programmatically add field to card profiles, but perhaps not solution you are looking for.
Hi
Anyone know what types can be used.
I tried a checkbox on company card and added ticket.cust_id.contact_id.userdef_id.cl06 but got an error message.
Best regards
Ole
Hi Ole,
Can you please try this variable ticket.cust_id.contact_id.userdef_id.long06, it should work.
But it is important to mention that it will give only ID of the value, but not the name.
We have a bug registered for this
https://community.superoffice.com/en/product-releases/bugs-wishes/product-issue/?bid=48044
Hi Donatas
That works, thank you very much.
For now, I'm good to go and aware that its the type that I should use and not the variable name.
Best regards
Ole