Automatically add customer to Case based on email "To:" field
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Hi everyone,
I'm seeking assistance in finding a way to automatically add a customer to a Case based on the "To:" address in an email header.
Any guidance or examples would be greatly appreciated!
Thank you!
Alle Svar (1)
Hi John,
Could you provide us more information in this matter?
When mentioning Case, do you mean a Request?
Generally a customer is automatically added to the request through an incoming e-mail based on the From: address.
And when sending an e-mail to the customer with To:, the customer would already be connected with the request.
16. sep. 2024 | 11.15 AM
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