Hi All, I am trying to stop the clock on a request, when an internal user replies to the request and Continue the clock when the customer replies to the request, either by email or by the portal.  Support have confirmed this cannot be done in the standard system, and have suggested that I might be able to do this via a CRM Script.   I assume I can use the "New internal message on request" and "New external message on request" events, to either start or stop the clock, but I cannot find how to stop and start the clock via CRM Script.  Is this possible to do via scripting?   Many thanks,   Trevor

We are having an issue with webtools auto login (double click on the owl in the tray area), it doesnt work and the log file shows the following: Error    2024-04-30T09:02:31.15    SuperOffice.TrayApp.Server.TrayAppServer>Execute<TRequest, TResponse> SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest SuperOffice.TrayApp.Server.TrayAppServer+OnExecute`2[SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest,SuperOffice.TrayApp.TrayApp2.GetAlarmsResponse] MSSQL - 12 \\\ 1501235947 SuperOffice 10.3.3 NetServer 10.3 Release (Build: Release_OnSite_10.3.3_2024.04.17-01) 10.3.0.0 10.3.3.617 Release_OnSite_10.3.3_2024.04.17-01 Default ACRMWEB02 NetServer        TrayAppServer.Execute implementation failed SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest DH (1993) - Authorized (Employee)Gebruikersniveau 0+:  MSSQL - 12 \\ACRMSQL10\SuperOffice_AllCRM (crm_AllCRM), Database serial #: 1501235947, Database Expiration Date: Friday, July 12, 2024 ACRMSQL10 SuperOffice_AllCRM 1501235947 SuperOffice 10.3.3 NetServer 10.3 Release (Build: Release_OnSite_10.3.3_2024.04.17-01) 10.3.0.0 10.3.3.617 Release_OnSite_10.3.3_2024.04.17-01 Default ACRMWEB02 NetServer Response status code does not indicate success: 502 (Bad Gateway).    at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()    at SuperOffice.Util.HttpHelper.GetObjectFromHttpSyncWithContent[T](String url, HttpServiceJwtConfig config, RequestType requestType, HttpContent content)    at SuperOffice.DCF.Web.WebTools.WebToolsVersionService.GetVersionResponse(String clientVersion)    at SuperOffice.TrayApp.Server.TrayAppServer.ApplyVersioningRules[TResponse,TRequest](TResponse response, TRequest request)    at SuperOffice.TrayApp.Server.TrayAppServer.Execute[TRequest,TResponse](TRequest request, OnExecute`2 implementation) System.Net.Http           Exception Message:Response status code does not indicate success: 502 (Bad Gateway).       Exception Source:System.Net.Http       Exception Target:System.Net.Http.HttpResponseMessage EnsureSuccessStatusCode()          at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()          at SuperOffice.Util.HttpHelper.GetObjectFromHttpSyncWithContent[T](String url, HttpServiceJwtConfig config, RequestType requestType, HttpContent content)          at SuperOffice.DCF.Web.WebTools.WebToolsVersionService.GetVersionResponse(String clientVersion)          at SuperOffice.TrayApp.Server.TrayAppServer.ApplyVersioningRules[TResponse,TRequest](TResponse response, TRequest request)          at SuperOffice.TrayApp.Server.TrayAppServer.Execute[TRequest,TResponse](TRequest request, OnExecute`2 implementation)   The download service is offline, so i guess that is the underyling issue (https://www3-superoffice-com.azurewebsites.net/DownloadService/) WebTools should still work when this isn't available... SuperOffice Version: SuperOffice CRM OnSite 10.3 Release_OnSite_10.3.3_2024.04.17-01 WebTools version:   

I have tried to create some Userdefined fields through crmscripts with the publish function in the NSUserDefinedFieldInfoAgent. This works once, but when I try to create another field on the same entity does nothing happen.  The publish function runs but the field is not created.  If i remove the first field and try to create a new one does the creation process work. The version variable is fetched and the ProgId is unique. Is there something else i can try?  One thing that is a bit weird is that the new field is not displayed at the bottom in the userdefined fieldlist in the admin view.

Is there a way to trigger the "open telephone application" dialog through the EventDataDialog?  I have tried using the markup element to add an link,but it seems like it only works with weblinks or is there some other way i could be able to trigger this while being in the dialog flow? 

We want to link to minipanel in two different scenarios: Scenario 1: We are in the company screen, on a one of our webpanels. We want to open the project minipanel on click of something, without navigating away from the company screen. Scenario 2:  Still on a tab in the company screen, and we now want to open some custom web panel with some parameters in the minipanel. Using ClientCrossMessaging with something like this superoffice:sidepanel.testpage?contactid=123 seems to activate the correct panel, but it will no reload. And not every time... How to do it properly ?

We want to link to minipanel in two different scenarios: Scenario 1: We are in the company screen, on a one of our webpanels. We want to open the project minipanel on click of something, without navigating away from the company screen. Scenario 2:  Still on a tab in the company screen, and we now want to open some custom web panel with some parameters in the minipanel. Using ClientCrossMessaging with something like this superoffice:sidepanel.testpage?contactid=123 seems to activate the correct panel, but it will no reload. And not every time... HOw to do it properly ?