Hi, I am trying to add a List Configuration Field to my online quote connector.   The documentation suggest that I implement GetQuoteList to provide the List infromation: So I implemented it as follows: However, this event never fires, and my Listbox displays empty: Please can you advise where I have gone wrong? Cheers Rich      

Hi, I love using the dialog's in CRMScript, they really do help us to provide very powerful automations.  I notice that we can use the setListName to link a List type dialog field to an existing list in SuperOffice (I.E. associate, SaleType etc.), without having to add list items manually.  But can this be linked to a list from the UDList table.  It seems not to be possible, as there is not parameter for the UDListDefinition_id.  If this is not possible, can it be linked to a Custom Object table? Many thanks, Trevor

Is it possible to create Sharepoint documents through crmscript so that they are accessible via SuperOffice? (If you have a Sharepoint connection.)

(New Service) Is it possible to refresh a ticket after specific triggers has run for the ticket?  I need to remove the email headers from a new message before it displays and prevent the sendout of the message, so this is what i have come up with. In the trigger "Outbound email or SMS created" Copies the new message without the emailheaders and deletes it so I have an new message without the emailheaders. Prevents the sendout of the now deleted message.  I tried to do the copy message function in the "New External message on request" trigger, but that didn´t work cause when i tried to run the  NSTicketAgent. DeleteTicketMessageEntity  function does an "object not set to an instance of an object" error pop up and the ticket is undefined. The problem with trigger "Outbound email or SMS created" After the save does the messagelist contain both the new copied message and the old one. However when i do a refresh does the old message disappear.  So is there any way to refresh the ticket so that the old message gets removed properly?

Hi  i have a crmscript that works in a online4 enviroment. Trying to implement the same script in online2 customer doesnt work. Is there any differences on these two enviroment when it comes to crmscripts?   is there a way to see the uniqueid for the scripts? you have to put it in the button url..

We are having an issue with webtools auto login (double click on the owl in the tray area), it doesnt work and the log file shows the following: Error    2024-04-30T09:02:31.15    SuperOffice.TrayApp.Server.TrayAppServer>Execute<TRequest, TResponse> SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest SuperOffice.TrayApp.Server.TrayAppServer+OnExecute`2[SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest,SuperOffice.TrayApp.TrayApp2.GetAlarmsResponse] MSSQL - 12 \\\ 1501235947 SuperOffice 10.3.3 NetServer 10.3 Release (Build: Release_OnSite_10.3.3_2024.04.17-01) 10.3.0.0 10.3.3.617 Release_OnSite_10.3.3_2024.04.17-01 Default ACRMWEB02 NetServer        TrayAppServer.Execute implementation failed SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest DH (1993) - Authorized (Employee)Gebruikersniveau 0+:  MSSQL - 12 \\ACRMSQL10\SuperOffice_AllCRM (crm_AllCRM), Database serial #: 1501235947, Database Expiration Date: Friday, July 12, 2024 ACRMSQL10 SuperOffice_AllCRM 1501235947 SuperOffice 10.3.3 NetServer 10.3 Release (Build: Release_OnSite_10.3.3_2024.04.17-01) 10.3.0.0 10.3.3.617 Release_OnSite_10.3.3_2024.04.17-01 Default ACRMWEB02 NetServer Response status code does not indicate success: 502 (Bad Gateway).    at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()    at SuperOffice.Util.HttpHelper.GetObjectFromHttpSyncWithContent[T](String url, HttpServiceJwtConfig config, RequestType requestType, HttpContent content)    at SuperOffice.DCF.Web.WebTools.WebToolsVersionService.GetVersionResponse(String clientVersion)    at SuperOffice.TrayApp.Server.TrayAppServer.ApplyVersioningRules[TResponse,TRequest](TResponse response, TRequest request)    at SuperOffice.TrayApp.Server.TrayAppServer.Execute[TRequest,TResponse](TRequest request, OnExecute`2 implementation) System.Net.Http           Exception Message:Response status code does not indicate success: 502 (Bad Gateway).       Exception Source:System.Net.Http       Exception Target:System.Net.Http.HttpResponseMessage EnsureSuccessStatusCode()          at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()          at SuperOffice.Util.HttpHelper.GetObjectFromHttpSyncWithContent[T](String url, HttpServiceJwtConfig config, RequestType requestType, HttpContent content)          at SuperOffice.DCF.Web.WebTools.WebToolsVersionService.GetVersionResponse(String clientVersion)          at SuperOffice.TrayApp.Server.TrayAppServer.ApplyVersioningRules[TResponse,TRequest](TResponse response, TRequest request)          at SuperOffice.TrayApp.Server.TrayAppServer.Execute[TRequest,TResponse](TRequest request, OnExecute`2 implementation)   The download service is offline, so i guess that is the underyling issue (https://www3-superoffice-com.azurewebsites.net/DownloadService/) WebTools should still work when this isn't available... SuperOffice Version: SuperOffice CRM OnSite 10.3 Release_OnSite_10.3.3_2024.04.17-01 WebTools version:   

Hi All, I am trying to stop the clock on a request, when an internal user replies to the request and Continue the clock when the customer replies to the request, either by email or by the portal.  Support have confirmed this cannot be done in the standard system, and have suggested that I might be able to do this via a CRM Script.   I assume I can use the "New internal message on request" and "New external message on request" events, to either start or stop the clock, but I cannot find how to stop and start the clock via CRM Script.  Is this possible to do via scripting?   Many thanks,   Trevor