Hello! I've recently come across a support ticket where certain users are unable to create a new contact. Reason being a trigger we created several years ago now throws an error. In this trigger we run NSNumberAllocationAgent.SaveCountRefEntity() in context of a user, but this only works for users with user level 0, We're not sure if the customer has done any changes to their users, or if the access rights for this method has changed with SuperOffice release 11.5?   Example code: #setLanguageLevel 4; NSNumberAllocationAgent numAllocAgent; NSRefCountEntity contactNumberEntity = numAllocAgent.GetRefCountEntity(96); // 96 = Contact number counter Integer incrementedNumber = contactNumberEntity.GetCurrentValue() + 1; // Save the incremented number to counter in database contactNumberEntity.SetCurrentValue(incrementedNumber); numAllocAgent.SaveRefCountEntity(contactNumberEntity); // This one fails!!   Throws error for users outside user level 0:

Hi, In each Sales we have a  number of archived Emails & Docus, some Emails should be listed for our Logistics User. Therefore we have created a UDF-Checkbox "Logistics" and a Tabs with Custom Screen for Logistics, where we want to have the same but filtered Activity-List: filtered List of Emails & Docus of the current Sales only with this checked Checkbox; Has Download Function via Webtools like in Standart Acrivity-List; and Preview via Minicard. Is this possible, or with other Alternative?   Many Thanks!   Jianchun

I'm trying to up- and downloading documents using crm-script in Customer Portal. The files are big. 50-150 MB. I'm using "printBinary" when I'm downloading. And  "decodeBase64AsStream(base64)" and  "documentAgent.SetDocumentStream(....)" for creating document.   When it's above 50 MB I get " Script is taking too much memory" Is it possible to change the memory limit for a given tentant Id?    

If im not mistaken, its standard to have E-marketing on the person card for mailings. I'm wondering how you can get/set these values from CRMScript. Been trying to read around the  person table , NSPerson , NSPersonAgent and NSPersonEntity classes, but not finding any useful information on it.

Is there a better way to get the personId of the current contact than using getCgiVariable("personId")? Lately this has become unstable and often returns the personId of a previously viewed user. The following script is run when a user clicks a button on either a contact card or a ticket/request. So what I need in the end is the x_personid, which is a custom field on person. #setLanguageLevel 4; Integer personId = getCgiVariable("personId").toInteger(); if (personId.isNull() == true || personId < 1) { setVariable("url", getProgramBlogic() + "&action=doScript&includeId=close"); } String externalPersonId; SearchEngine se; se.addField("person.x_personid"); se.addCriteria("person.person_id", "Equals", personId.toString()); if(se.select() > 0) externalPersonId = se.getField(0); if(externalPersonId.toInteger()>0) setVariable("url", "https://bn.app.local/Customer/Link/" + externalPersonId); else setVariable("url", getProgramBlogic() + "&action=doScript&includeId=close");

Hi, We have been hitting some issues/road blocks with migrating customers to the new service solution, where the customization possibilties are much more restricted. One of the issues we have been hitting a lot is being unable to automatically fill in fields (either custom or default), in the 'old service' we could do this with url variables. In New Service this has not been possible (so protocol does not work). Now with these new triggers we where hoping we could solve these challenges (and migrate more of our customers to new service), but sadly with the first 2 scenario's we tried it, immediately hit an issue: #1 Setting a custom field value based on soprotocol, immediately hit a bug that getNavigateTo () does not work in triggers, preventing us from getting the SOProtocol being navigated to (if it works like that) #2 Just tried to set the ticket priority based on the linked person contact ticket priority, but setting 'TicketEntity.Priority.TicketPriorityId' with setOutputValue doesn't do anything. What is the intended use cases of this triggers here, should setting values with setOutputValue work? The documentation of these triggers is not made yet (# 2185 ), so we are not sure if we are looking at bugs here or if this is not the intended use case.

When I upload docs > 75 MB I get "Maximum request length exceeded". I'm using:  savedDocument = await docAgent.SetDocumentStreamAsync(savedDocument, sreader.BaseStream, true);   Less then 75 MB is fine.  I thought 94.4 MB was max and the time for a file upload is 5 min. ( What is the maximum size of an attachment which can be uploaded in SuperOffice CRM? ) Is there a limit using the API? I'm testing against SOD.